DIRECT CONNECT CASE STUDY Moving made easy
WHETHER YOU ARE moving home or managing homes, time is of the essence. Direct Connect offers a free, no-obligation service for utility connection, insurance, cleaning and even removalists. Learn how customers and agents are making moving easy by using Direct Connect.
THE CUSTOMER Loren Karutz, Sydney
Unfortunately, I had some structural problems with a property I was renting and the lease was suddenly terminated. We had to vacate almost immediately so the pressure was on to find a new property very quickly.
Somehow I was able to find and secure a new place all within a week. There was so much to do especially given this all happened before Easter and I was about to take off on a holiday.
It was my agent who put me on to Direct Connect. I hadn’t heard of Direct Connect before but there was a page at the back of the lease agreement that explained the service; that it was free and could connect up my utilities. Foxtel even helps with content insurance and removalists.
I had moved before into share homes but I’d never taken a lease on my own. There was so much to do.
I gave Direct Connect a call and spoke to a really lovely girl who was friendly and was able to set everything up for me in about 10 minutes. It was just really nice to know this was one less thing I had to worry about. I felt like I was in good hands and trusted that when I moved in the electricity would be connected and working.
To be honest, if I move again I will get them to do everything.
THE AGENT Suzie Hamilton-Flanagan, BresicWhitney Head of Property Management
I was first introduced to Direct Connect through my work at Toop&Toop and then Harris Real Estate in South Australia. Both are boutique agencies with big rent rolls, with Direct Connect being an integral part of our property management strategy. Our focus as property managers is to ensure smooth onboarding for our tenants and Direct Connect has been a really important part of that both in South Australia and now in my role with BresicWhitney in Sydney.
In the last twelve months I’ve noticed there are definitely more competitors in the utility space but I’m all about relationships. If we have an issue with a tenant or a really tight turnaround I can feel confident that the team at Direct Connect will take care of it. They are proactive and I trust them to get the job done.
I think the benefits of using Direct Connect are two-fold. They obviously provide our tenants with a stress-free service which reflects positively on our business. They also deliver a valuable service to our team – it’s simple to refer the client because they are integrated into our software REST, and their account managers share monthly data reports on our conversion rates which help us measure levels of engagement with our tenants.
DIRECT CONNECT Penni Nicholls Head of Channels and Partnerships
We know that moving is stressful. Our number one goal at Direct Connect is to alleviate that stress at a time of change.
Over our eleven years in business, we have helped more than one million tenants just like Loren move, often managing to turn requests around within 24 hours!
When a property manager recommends us we appreciate that we are representing not just our own brand but theirs too. Which is why we’ll go above and beyond to ensure we can deliver our ‘always on’ guarantee.
We also understand that there are a number of people involved in a move: the property manager, the tenant and the landlord.
We can help with temporary connections so that open for inspections, maintenance, repairs and cleaning can all take place without interruptions. It’s that level of service and our experience that I think many agents value above all else.
I think that’s best demonstrated by agents like Suzie Hamilton-Flanagan who have taken us with them when they have moved agencies. It’s that mutual benefit and commitment to service that’s helped Direct Connect grow into the business it is today.
TO BE HONEST, IF I MOVE AGAIN I’LL GET THEM TO DO EVERYTHING. THEY ARE PROACTIVE AND I TRUST THEM TO GET THE JOB DONE. OUR NUMBER ONE GOAL IS TO ALLEVIATE STRESS AT A TIME OF CHANGE.