BROCK FISHER

NA­TIONAL MAN­AGER, OP­ER­A­TIONAL EX­CEL­LENCE, LIT­TLE REAL ES­TATE

Elite Property Manager - - CONTRIBUTORS -

Where are you from orig­i­nally and where do you call home now?

I come from New­bridge, near Bathurst in NSW; now liv­ing in, and loving, sunny Bris­bane.

What's the most im­por­tant project you are work­ing on right now?

We’re do­ing a lot of re­search on what might be pos­si­ble with things like AI and chat­bots, which help give our cus­tomers in­stant ac­cess to data and in­sight 24/7. In ad­di­tion, we’re work­ing with tech­nol­ogy to pro­vide a more flex­i­ble and mo­bile work­force, be­cause it is our view that the most tal­ented peo­ple will in­creas­ingly de­mand greater flex­i­bil­ity and mo­bil­ity in the years ahead.

Trend to watch in the in­dus­try or in busi­ness?

Andy Penn from Tel­stra noted re­cently that cus­tomers no longer com­pare you to oth­ers in your in­dus­try, but to ev­ery ser­vice ex­pe­ri­ence they have gen­er­ally. We’re watch­ing the habits of con­sumers chang­ing, and it will be in­ter­est­ing to see the ben­e­fits of self-ser­vice of­fer­ings and hy­brid mod­els that com­bine AI and a tra­di­tional em­ployee.

Favourite quote or words to live by?

Richard Bran­son said words to the ef­fect, ‘Train peo­ple so they can leave, but treat them so they don’t want to’, and that re­ally res­onates with me.

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