Director/BDM/Licensed Real Estate Agent, CENTURY 21 Novocastrian (Newcastle)
What is the market like in your area? The market in Newcastle and the surrounding areas is still strong; the prices have stabilised over the cooler months, with an increase on the number of properties available for lease.
What is one thing you've quit doing since Transform? Wasting time! I now take time of a morning to plan my day ahead.
What's your biggest takeaway from the program? Technology isn’t everything: customer service is. Don’t get me wrong – you need the tech, but you also need to build the relationship with the client first. Email is for confirmation, not communication.
How did you fit everything in during the challenge? During Transform, it was a busy period for our office. One PM was on maternity leave, we employed a new leasing officer and we changed the structure of our department. To complete Transform, I allocated time every morning and joined the 5am club!
What is your next goal? My next goal is to implement my takeaways, inspire my team and be the best leader possible. I would definitely complete Transform again. I have already been talking with my team and we are all going to join next year.