Com­mu­nity mem­bers sought for ser­vice group

Euroa Gazette - - NEWS -

YOU can now con­trib­ute to en­hanc­ing Strath­bo­gie Shire coun­cil’s cus­tomer ser­vice ex­pe­ri­ence, by join­ing their newly cre­ated cus­tomer ser­vice ref­er­ence group.

Coun­cil is cre­at­ing the group as as it em­barks on the im­ple­men­ta­tion of a new cus­tomer re­la­tion­ship man­age­ment sys­tem.

The shire is on the hunt for com­mu­nity mem­bers to be in­volved and Mayor Amanda McClaren said this is part of coun­cil’s fo­cus on im­prov­ing ef­fi­cien­cies and in­creas­ing the level of com­mu­ni­ca­tion the com­mu­nity re­ceives when they con­tact coun­cil with an en­quiry.

“We are now seek­ing the in­volve­ment of our com­mu­nity to en­sure we cap­i­talise on the op­por­tu­ni­ties pre­sented with our new sys­tem and work to­wards bet­ter meet­ing the needs and ex­pec­ta­tions of our com­mu­nity,” Cr McClaren.

The role of the cus­tomer ser­vice ref­er­ence group in­cludes act­ing as a ref­er­ence group for cus­tomer ser­vice pro­grams, poli­cies and pro­ce­dures, whilst pro­vid­ing ad­vice to coun­cil on im­prove­ments in cus­tomer ser­vice re­la­tion­ships

They also pro­vide ad­vice to coun­cil on cus­tomer re­quest man­age­ment and com­plaint han­dling and mon­i­tor, re­view, in­ves­ti­gate and rec­om­mend new ini­tia­tives in cus­tomer ser­vice.

Cr McClaren said coun­cil now has a va­ri­ety of ad­vi­sory com­mit­tees and ref­er­ence groups which add enor­mous value to coun­cil.

“Hav­ing com­mu­nity rep­re­sen­ta­tives on our ad­vi­sory com­mit­tees has been a fan­tas­tic way to tap into the wealth of knowl­edge and ex­pe­ri­ence that ex­ists in our com­mu­ni­ties,” Cr McClaren said.

The com­mit­tee will meet at least quar­terly at a date and time to be de­ter­mined at the first meet­ing and ad­di­tional meet­ings may be con­vened at the dis­cre­tion of coun­cil.

If you are in­ter­ested in join­ing the cus­tomer ser­vice ref­er­ence group con­tact coun­cil via email [email protected]­bo­gie.vic.gov.au or call Cus­tomer Ser­vice on 1800 065 993.

Ex­pres­sions of in­ter­est close 5pm this Fri­day, De­cem­ber 21.

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