Community members sought for service group
YOU can now contribute to enhancing Strathbogie Shire council’s customer service experience, by joining their newly created customer service reference group.
Council is creating the group as as it embarks on the implementation of a new customer relationship management system.
The shire is on the hunt for community members to be involved and Mayor Amanda McClaren said this is part of council’s focus on improving efficiencies and increasing the level of communication the community receives when they contact council with an enquiry.
“We are now seeking the involvement of our community to ensure we capitalise on the opportunities presented with our new system and work towards better meeting the needs and expectations of our community,” Cr McClaren.
The role of the customer service reference group includes acting as a reference group for customer service programs, policies and procedures, whilst providing advice to council on improvements in customer service relationships
They also provide advice to council on customer request management and complaint handling and monitor, review, investigate and recommend new initiatives in customer service.
Cr McClaren said council now has a variety of advisory committees and reference groups which add enormous value to council.
“Having community representatives on our advisory committees has been a fantastic way to tap into the wealth of knowledge and experience that exists in our communities,” Cr McClaren said.
The committee will meet at least quarterly at a date and time to be determined at the first meeting and additional meetings may be convened at the discretion of council.
If you are interested in joining the customer service reference group contact council via email [email protected]bogie.vic.gov.au or call Customer Service on 1800 065 993.
Expressions of interest close 5pm this Friday, December 21.