New ser­vice in­creases con­ve­nience for lo­cals

Gatton Star - - NEWS -

GAT­TON gro­cery shop­pers can have their weekly food shop bagged and paid for with­out even lift­ing a ce­real box from the shelf af­ter Coles launched its Click&col­lect ser­vice.

The new on­line ini­tia­tive saves cus­tomers from ma­noeu­vring trol­leys down busy gro­cery aisles with on­line or­ders avail­able for pick up from the ser­vice desk.

Coles Gat­ton store man­ager Ray Holmes said the ser­vice pro­vided cus­tomers with a con­ve­nient and easy on­line al­ter­na­tive to tra­di­tional gro­cery shop­ping.

“We know de­mand for on­line shop­ping in Gat­ton is high, par­tic­u­larly for fam­i­lies and those who lead busy life­styles,” Mr Holmes said.

“We’re ex­pand­ing our on­line of­fer to meet this de­mand, and pro­vide a con­ve­nient and easy shop­ping ex­pe­ri­ence for our cus­tomers.”

Since launch­ing on Oc­to­ber 4, team mem­bers have col­lected up to 50 or­ders a week, but the ser­vice has the po­ten­tial to col­lect up to 350.

The ini­tia­tive has also cre­ated 11 news jobs in the com­mu­nity, with team mem­bers be­ing em­ployed and trained.

When or­der­ing gro­ceries on­line, cus­tomers can se­lect from a range of pick-up times, with per­sonal shop­pers hand pack­ing their or­der from the stores.

By 2019, Coles is aim­ing to of­fer all cus­tomers an op­tion of col­lect­ing their on­line shop­ping at any one of its 800 su­per­mar­kets and 700 Coles Ex­press sites.


SHOP­PING CON­VE­NIENCE: Kim Wil­liams with the new Click&col­lect trol­ley at Gat­ton Coles.

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