SE­CRETS FOR LOCK­YER BUSI­NESS SUC­CESS

Work­ing as a team aids their suc­cess

Gatton Star - - FRONT PAGE - Ali Kuchel Ali.kuchel@gat­ton­star.com.au

TRENDS come and go but en­sur­ing your busi­ness goals and morals shine through is what sets a busi­ness apart.

That’s the mes­sage from Porters Plain­land Ho­tel’s mar­ket­ing man­ager Melissa Porter, fol­low­ing the ho­tel’s vic­tory at the Lock­yer Val­ley Busi­ness, Train­ing and Ap­pren­tice­ship Awards.

Porters Plain­land Ho­tel claimed top honours as busi­ness of the year, a first-time feat for the pop­u­lar pub. The ho­tel also won its food and din­ing cat­e­gory.

“Ho­tels have changed a lot dur­ing the years, and food is re­ally the core of what we do,” she said.

“Hav­ing a team of chefs and world-class food is what ev­ery pub strives for.”

For the Porter fam­ily, Melissa, Michael, Shel­ley, Julie and Bob, the awards night was a rare oc­ca­sion where they at­tended as guests.

“Win­ning was a big shock,” Melissa said.

“It was great that we were all there. We usu­ally do at­tend but in more of a work­ing ca­pac­ity.”

While many fam­ily mem­bers choose not to work to­gether, the Porters are the op­po­site.

“As a fam­ily we work great to­gether, we all have our strengths,” Shel­ley said.

The Porters have run the ho­tel for 70 years and the build­ing has stood along­side the War­rego high­way at Plain­land for more than 100 years. The present team of Michael, Shel­ley and Melissa are third gen­er­a­tion, tak­ing the reins from Julie and Bob.

The fam­ily em­ploys 63 staff, which is set to grow when the busi­ness ex­pands with 16 new mo­tel rooms and a func­tion room next year.

“We al­ready know peo­ple like to come here with their fam­ily and friends, but we can take it to the next level and cater for their func­tions, such as birthday cel­e­bra­tions,” Melissa said.

With the ho­tel so close to the high­way, Melissa said it wasn’t un­com­mon to have guests from across south­east Queens­land, with many us­ing it as a mid­dle-point lo­ca­tion.

“At a Sun­day lunch, we chat with peo­ple on the deck and they’re from Toowoomba, Sun­shine Coast and War­wick and they all meet here,” she said.

But at the end of the day, it comes back to good food and great ser­vice.

“The op­po­si­tion ho­tels all sell the same beer and sim­i­lar styles of food,” Michael said. “We just dif­fer­en­ti­ate in the ser­vice as­pect.”

He said en­sur­ing the ho­tel had a good team of staff en­sured a well-func­tion­ing busi­ness.

“It is such a big busi­ness we can’t man­age it our­selves, so we have to have a good man­age­ment team,” Michael said.

PHOTO: ALI KUCHEL

CHEERS: Julie, Bob, Mel, Shel­ley and Michael Porter cel­e­brate the Porters Plain­land Ho­tel vic­tory.

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