OBT looks back on re­ward­ing his­tory

Gatton Star - - BUSINESS AWARDS | ADVERTISIN­G FEATURE - Nathan Greaves Nathan.greaves@gat­ton­star.com.au

BE­ING awarded Busi­ness of the Year has set the bar high for the OBT Fi­nan­cial Group in Gat­ton.

They are three-time re­cip­i­ents of Lock­yer Val­ley Busi­ness, Train­ing and Ap­pren­tice­ship awards, which is largely due to their cus­tomer ser­vice.

In 2013, they won the Best Pro­fes­sional Ser­vices cat­e­gory, while in 2015 they came out on top in the Pro­fes­sional, Health and Fit­ness Ser­vices sec­tion and were named best busi­ness over­all.

“It was cer­tainly a priv­i­lege and an honour to get recog­ni­tion like that,” founder and di­rec­tor Rod­ney Turner said.

“It was very good to get that feed­back, that we’re do­ing some­thing right.”

He said the com­pany’s 35-year his­tory in Gat­ton had helped them learn how best to sup­port their cus­tomers.

“We orig­i­nally started out just across the road, on the cor­ner of North St, back in July ’84,” he said.

“There’s cer­tainly been a lot of changes over that time. We started out as an ac­count­ing firm only, and around 2000 we in­tro­duced the fi­nan­cial plan­ning ser­vices.”

OBT of­fer a range of fi­nan­cial ser­vices, with ad­vice and as­sis­tance tailored to the needs of in­di­vid­ual clients.

Be­ing awarded Busi­ness of the Year has set the bar for the group mov­ing for­ward, Mr Turner ex­plained.

“It’s some­thing that we’re aware of, and some­thing the team is very aware of, and they have to up­hold that stan­dard of cus­tomer ser­vice and at­ti­tude to­wards how we do busi­ness,” Mr Turner said.

“The judges were good, be­cause they have a busi­ness back­ground. Most of them had an un­der­stand­ing of how the busi­nesses op­er­ate, and had come with some ex­pe­ri­ence they could share.”

He also had some ad­vice to other busi­nesses seek­ing to im­prove their rap­port with cus­tomers.

“The main thing I could sug­gest to peo­ple is that your cus­tomer is al­ways num­ber one. You’ve got to do things that are right for your cus­tomer, and the rest just falls into place. You don’t have a busi­ness with­out peo­ple,” he said.

“It’s very im­por­tant, if we want to keep our chil­dren em­ployed mov­ing for­ward, that we sup­port our lo­cal busi­nesses.

“This sort of event high­lights the lo­cal peo­ple and what they’re do­ing, and I think that’s a good thing.”

❝ It was cer­tainly a priv­i­lege and an honour to get recog­ni­tion like that.

— - Rod­ney Turner


COM­MU­NITY SER­VICE: Rod­ney Turner, OBT Fi­nan­cial co-di­rec­tor, show­ing off the group’s 2015 Busi­ness Awards.

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