Town loves Amy’s smile

Gatton Star - - NEWS - DOMINIC ELSOME [email protected]­ton­

THE su­per­mar­ket cashier voted by read­ers as the best cus­tomer ser­vice per­son in the re­gion has called for shop­pers to “be kind” to work­ers.

The Gat­ton Star asked read­ers to nom­i­nate the best cus­tomer ser­vice in the Lock­yer and Somerset and af­ter more than 700 votes, Wool­worth’s Plain­land cashier and su­per­vi­sor Amy Sum­mers was de­clared the winner.

“It’s been great,” Amy said. “I still can’t be­lieve I even got nom­i­nated. I’m still shocked.”

She was nom­i­nated for her po­lite­ness, and al­ways be­ing up for a chat with her cus­tomers – some­thing she say comes with the job.

“You’ve got to be friendly,” she said.

“I’m pretty easy­go­ing per­son – most of the time.”

Amy has worked at the Plain­land store for 11 years, start­ing off as a ca­sual in the pro­duce sec­tion be­fore work­ing her way though al­most ev­ery role the store has.

Her abil­ity to keep a smile on her face and chat with shop­pers has come in handy in re­cent weeks, with su­per­mar­ket shelves of­ten left bare and shop­pers wor­ried as coro­n­avirus fears caus­ing panic buy­ing. A sim­ple smile goes a long way and Amy said the re­cent el­derly only hour at Wool­worths was a prime ex­am­ple of what im­pact a friendly face can have.

“You’d be sur­prised how many old peo­ple have said thank you. They’ve cried. They’ve given ab­so­lutely ev­ery­thing to us,” she said.

She said see­ing mo­ments like that were the high­light of her job.

“It’s amaz­ing it’s gob-stop­ping … you know you’ve helped some­one that day.”.

But the virus has also brought out the worst in peo­ple, with shop­pers vent­ing their frus­tra­tions on staff.

“Me and my em­ploy­ees have been called ev­ery­thing you can think of the sun,” she said. “You know, one of my good friends has ac­tu­ally folded in on Fri­day and went ‘that’s it I can’t do it any­more’. So, it’s tak­ing a toll.”

She took the op­por­tu­nity to ask shop­pers to have a bit of re­spect for re­tail work­ers who just do­ing their jobs.

“We’re just hu­man be­ings just like they are,” she said. “

Pic­ture: Dominic Elsome

THE BEST: Wool­worths Plain­land cashier and Best Cus­tomer Ser­vice Per­son winner Amy Sum­mers.

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