App finds quick fix
GEELONG residents are e flocking to a mobile app allowing them to instantly report issues ranging from graffiti to illegal parking and even abandoned trolleys.
The number of reports made in Geelong through the Snap Send Solve app this year is on track to top the hundreds made in 2017.
In the first three months of the year, 57 complaints have been lodged regarding fallen trees, along with 34 complaints over parking.
Last year there were 249 reports lodged with the City of Greater Geelong relating to fallen trees, potholes and parking.
The way the app works is residents snap a photo of a problem and the issue is sent directly to the appropriate authority, which in most cases is the local council.
Founder Danny Gorog said frustrated residents were seeing issues resolved more quickly courtesy of the app.
“We’ve been running it for many years now and we’ve just seen huge growth,” Mr Gorog said. “We’ve got lots of councils around Australia promoting us and working with us.
“I think people like going via a third party. I think they feel it gives them more transparency.
“Often when you email a council about an issue, you might not hear from them. The feedback we get is they get a faster response from council through this app.”
Despite the strong links to local councils, Mr Gorog said the app also worked alongside major supermarket chains to help them retrieve lost trolleys.
And he said it had a partnership with Barwon Water, with the agency’s website encouraging users to report faults through the app.
Snap Send Solve receives 4000 reports nationally each week. For more information, visit snapsendsolve.com