Authorities warn of fake NBN scam targeting the region, with a Kojonup woman losing $12,000 from her bank account.
A Kojonup woman has fallen victim to a National Broadband Network scam this month.
The woman, new to NBN, received a call claiming to be Telstra to assist her with a Telstra/NBN connection problem.
The scammer guided the woman through fixing the issue and obtained access to her computer.
Before her husband clued in to what had happened, $12,000 was withdrawn from the account.
The couple contacted the bank and closed all accounts.
Consumer Protection regional officer Iris Thomas said they were aware of the scam.
“A lot of consumers have reported the calls to me, though fortunately none of them have reported a loss so far,” she said.
“The way that it works is a scammer will call and pretend to be a staff member from a well known company, in this case NBN, alternatively they may claim to be from a technical support service provider.
“With the NBN scam, they tell you that your phone or computer line will be cut off if you don’t sign up with them. They may also claim that your broadband has been hacked, and the caller will request remote access to your computer to find out what the problem is.”
Ms Thomas said the caller may initially sound professional and knowledgeable, however they will be very persistent and may become abusive if you don’t do what they ask.
“Customers should be wary when they receive a cold call out of the blue, especially when they require remote access to their computers. Government organisations and legitimate businesses will not contact people out of the blue and ask for personal information including banking details.”
Police are also warning businesses to be aware of a new scam circulating, using EFTPOS machines.
Scammers are purchasing goods by manually entering fraudulently obtained credit card details, while pretending to pay using their mobile phones.