Au­thor­i­ties warn of fake NBN scam tar­get­ing the re­gion, with a Ko­jonup woman los­ing $12,000 from her bank ac­count.

Great Southern Herald - - Front Page - Jes­sica Cuth­bert

A Ko­jonup woman has fallen vic­tim to a Na­tional Broad­band Net­work scam this month.

The woman, new to NBN, re­ceived a call claim­ing to be Tel­stra to as­sist her with a Tel­stra/NBN con­nec­tion prob­lem.

The scam­mer guided the woman through fix­ing the is­sue and ob­tained ac­cess to her com­puter.

Be­fore her hus­band clued in to what had hap­pened, $12,000 was with­drawn from the ac­count.

The cou­ple con­tacted the bank and closed all ac­counts.

Con­sumer Pro­tec­tion re­gional of­fi­cer Iris Thomas said they were aware of the scam.

“A lot of con­sumers have re­ported the calls to me, though for­tu­nately none of them have re­ported a loss so far,” she said.

“The way that it works is a scam­mer will call and pre­tend to be a staff mem­ber from a well known com­pany, in this case NBN, al­ter­na­tively they may claim to be from a tech­ni­cal sup­port ser­vice provider.

“With the NBN scam, they tell you that your phone or com­puter line will be cut off if you don’t sign up with them. They may also claim that your broad­band has been hacked, and the caller will re­quest re­mote ac­cess to your com­puter to find out what the prob­lem is.”

Ms Thomas said the caller may ini­tially sound pro­fes­sional and knowl­edge­able, how­ever they will be very per­sis­tent and may be­come abu­sive if you don’t do what they ask.

“Cus­tomers should be wary when they re­ceive a cold call out of the blue, es­pe­cially when they re­quire re­mote ac­cess to their com­put­ers. Gov­ern­ment or­gan­i­sa­tions and le­git­i­mate busi­nesses will not con­tact peo­ple out of the blue and ask for per­sonal in­for­ma­tion in­clud­ing bank­ing de­tails.”

Po­lice are also warn­ing busi­nesses to be aware of a new scam cir­cu­lat­ing, us­ing EFT­POS ma­chines.

Scammers are pur­chas­ing goods by man­u­ally en­ter­ing fraud­u­lently ob­tained credit card de­tails, while pre­tend­ing to pay us­ing their mo­bile phones.

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