FRANCHISEE SUPPORT

“During shutdown, we jumped on the phone to franchisees every day, kept them engaged, gave them projects. We were able to fast track six monthsworth of development, using franchisees, to help us out. We put together round tables, discussed business issues.

“Thanks to our win at the IFA global competition we managed to organise for the global CEO of Subway, the sister of founder Fred DeLuca, to speak to franchisees, and give an insight into what franchising is like in a fast growing business.”