WHAT FRANCHISORS ARE CONCERNED ABOUT

Franchisors have placed their own financial performance way down on the list. The top five challenges remained the same as in other periods, but with a shift in importance. 1. Financial performance of

franchisees

2. Landlord issues 3. Franchisee recruitment 4. Wellness of franchisees

and support staff 5. Engagement and satisfaction of franchisees In June 2020 landlord issues were the number one concern; in September it was wellness of franchisees and support staff.