TATTS, NSW LOTTERIES, GOLDEN CASKET AND SA LOTTERIES

It’s a ratings clean sweep for “the Lott” (part of Tabcorp), which operates all four lottery brands.

Darryn McAuliffe said the review team was particularly impressed with the range of new initiatives introduced by the lottery group to support the financial performance of more than 3800 franchisees.

The review revealed a high level of investment in the professional development of the leadership and head office teams. This not only helps maintain a clear “culture of compliance” but also equips them to provide optimal levels of support to their franchisees, he said.

Tabcorp’s brands are representative of “listening” franchises, he said. “The good systems are listening to their franchisees, who are listening to their customers, and are then refining and improving the model. They have addressed the financial performance of the franchisees.”