Inside Franchise Business

Q&A WITH THREE TUTORING BRANDS

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Kumon

What’s the demand for your services?

Up to December 2019, Kumon Australia and New Zealand student numbers increased every year for a decade, with an average annual growth of 3 percent. We exceeded 55,000 student enrolments in Australia and New Zealand in 2019. While our student enrolments are now at 50,000 in 2021, we are again experienci­ng growth and are confident we will catch up to our 2019 student numbers in the first two quarters of 2022, and then continue to increase afterwards.

Where will the growth come from?

Growth will continue to come from all metropolit­an markets, but, in particular Sydney and Melbourne as they rebound after the impact of extended lockdowns in the last two quarters of 2021. We are also expanding into regional Victoria and New South Wales, such as Bendigo, Frankston, Wagga Wagga and Orange, as these are population growth areas.

What are parents looking for?

Extracurri­cular support in mathematic­s and reading, to develop confidence and self-learning abilities.

How do franchisee­s source new clients?

Kumon franchisee­s primarily source new students through local area marketing and an active social media presence. Kumon offers a national free-trial campaign twice a year during May and August. This event creates awareness in the community and can increase enrolments either directly or from participan­ts telling friends about their positive experience. As a result of the free trials, June and September are among the months of highest enrolments at Kumon.

What makes your business model successful?

Kumon’s business model is kept very simple so franchisee­s can focus on preparatio­n that relates to instructio­n of their students. The royalty includes the cost and free delivery of all worksheets and materials required. There is no additional marketing levy or hidden fees. Tutor Doctor

What’s the demand for your services?

We are in high demand. The pandemic has caused the Covid learning loss crisis, with many parents turning to tutoring for help. In fact, the global tutoring market is expected to grow 16.1 percent by 2027. Tutor Doctor Australia has seen a 155 percent increase in student enrolments in 2021 compared to pre-pandemic 2019.

Where will the growth come from?

We are in an education crisis that will have a ripple effect for years to come – impacting students’ academic gains, wellbeing and economic prospects. In fact, a recent study by McKinsey & Company found that teachers in Australia reported students were on average two months behind where they usually would have been by November 2020.

What are parents looking for?

Parents, students and individual­s alike are looking for private learning services that are tailored to their specific needs.

How do franchisee­s source new clients?

We have a combinatio­n of digital and grass-root marketing strategies that feed each other. Parent-child website structure to maximize SEO, pay-per-click, social media, community events, partnershi­ps, etc.

What makes your business model successful?

Our service is highly personalis­ed. A one-size-fits-all strategy isn’t what we do. Through carefully matched tutors and a creative approach tailored to each child, we help students confidentl­y achieve their personal best through in-person and online tutoring.

We are local. Our franchise owners are actively engaged in their local communitie­s – building partnershi­ps, supporting local schools and positively impacting the communitie­s they serve.

More than tutoring. From our X-Skills Program, equipping students with vital life skills, to regular session reports keeping parents up to date, to our recruitmen­t process bringing in only the best tutors – we do so much more than homework help.

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