Salon cuts client out of ser­vice

Kwinana Courier - - News - Vic­to­ria Ri­fici

SI­MON Gabb be­lieves he was re­fused a hair­cut at Rockingham’s Salon Ex­press be­cause he is a man.

Mr Gabb said about six hair­dressers were with­out clients on a Thurs­day last month when he en­tered the store.

Al­though the Salon Ex­press staff did not seem busy at the time, Mr Gabb said they re­fused to cut his hair.

“I asked them ‘can’t boys go in here?’ and they told me to take a num­ber and to wait about 15 min­utes in the Bar­ber Ex­press sec­tion,” he said.

“They had six peo­ple who prob­a­bly could’ve cut my hair and would’ve done the same job. It an­noyed me; I just came in to get a hair­cut.”

Man­durah res­i­dent Chloe Ralph told Com­mu­nity News she was also de­nied a hair­cut from the fran­chise.

The 23-year-old claims she was re­fused a hair­cut at Man­durah Fo­rum’s Bar­ber­shop Ex­press be­cause she was a woman.

The hos­pi­tal­ity man­ager vis­ited the bar­ber shop in April and asked one of the fe­male staff mem­bers for a male-style hair­cut.

“She told me straight out ‘sorry, we don’t do fe­males’,” Ms Ralph said.

She said the in­ci­dent made her feel “sec­ond class”.

Ex­press Re­tail Group spokesman David Boyd said they were in­ves­ti­gat­ing the mat­ter sur­round­ing Mr Gabb’s claims.

“It has come to light that an in­ci­dent was re­ported at the Rockingham premises in­volv­ing Mr Gabb,” he said. “This in­ci­dent was es­ca­lated to shop­ping cen­tre se­cu­rity and we will con­tinue to in­ves­ti­gate the specifics.

“Ex­press Re­tail Group re­it­er­ates its com­mit­ment to hav­ing the right poli­cies, pro­ce­dures and train­ing in place to en­sure our staff do not dis­crim­i­nate against any po­ten­tial client.

“We con­tinue to strengthen our com­mit­ment to on­go­ing train­ing of our teams to en­sure a pos­i­tive ex­pe­ri­ence for all of our clients”.

Pic­ture: Jon Hew­son d483742

Si­mon Gabb says that Salon Ex­press in Rockingham re­fused to cut his hair be­cause he is a man.

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