Still at wit’s end? You should seek additional help!

We’ve given you page after page of helpful suggestions, useful advice, tips and tricks to help get your Mac on the road to recovery. But we recognise that we can’t cure all of the problems you might run into.

One last line of defence is to visit Apple’s own online support community (discussions.apple.com/) – it’s for users just like you who have questions or problems. The support community web site contains messages that go back years and cover all manner of issues related to the Mac. It isn’t policed by Apple to any great degree, it’s just Mac users helping other Mac users. There’s a wealth of information on that site and well worth checking out to learn if others have had the same issues as you. If you’ve exhausted our bag of tricks, and if your friends and colleagues don’t have any better ideas; if Google is coming up blank for you and you’re still tearing out your hair, the best thing to do is to call in a professional.

Sometimes it’s best to go straight to the horse’s mouth. In this case, that means contacting Apple directly, which you can do right through their web site (apple.com/support/contact). If your Mac is under warranty or if it’s covered under an AppleCare plan, it’ll cost… nothing.

You can also set up an appointment to visit the Genius Bar of your local Apple retail store, or bring your Mac in to the nearest Apple authorised service provider. There you’ll find trained technicians who can help you get to the bottom of what’s ailing your Mac and hopefully fix it up once and for all.