Free Ap­ple re­pairs

For is­sues af­fect­ing MacBook Pro and iPhone X

Mac Format - - CONTENTS -

Got a faulty 13-inch MacBook Pro or iPhone X? Ap­ple may re­pair it for free. The Ap­ple de­vices af­fected are the 13-inch MacBook Pro with­out Touch Bar, sold be­tween June 2017 and June 2018, and the iPhone X (bought at any time).

Start­ing with the MacBook Pro, Ap­ple says the fault in ques­tion in­volves the 128GB and 256GB SSDs in a lim­ited num­ber of de­vices. Th­ese could fail, re­sult­ing in data loss.

To ad­dress this prob­lem, Ap­ple is of­fer­ing a free re­pair to any­one with a faulty SSD (or a re­fund to any­one who has paid for a re­pair). Ap­ple says you should back up your drive be­fore send­ing it to the com­pany to be fixed.

If you think your MacBook Pro is af­fected by this is­sue, you can sub­mit your de­vice’s se­rial num­ber on a web page cre­ated by Ap­ple ( mfmbpssd). If your de­vice is el­i­gi­ble, you’ll need to take it to an Ap­ple Store, an Ap­ple Au­tho­rised Ser­vice Provider, or send it to Ap­ple in the post.

Free iPhone X re­pairs

Ap­ple is also of­fer­ing a free re­pair for an iPhone X fault. In this case, Ap­ple says that ar­eas of the iPhone X dis­play can be­come un­re­spon­sive to touch in­put, or can regis­ter in­put where there was none.

The prob­lem lies with a dis­play mod­ule com­po­nent that can fail. As with the MacBook Pro is­sue, you’ll need to go to an Ap­ple Store or Au­tho­rised Ser­vice Provider, or post your iPhone to Ap­ple. In­ter­est­ingly, Ap­ple is not ask­ing for a se­rial num­ber check on this, sug­gest­ing the fault could po­ten­tially af­fect any iPhone X.

Ap­ple will fix a cou­ple of crit­i­cal is­sues af­fect­ing the iPhone X and 13in MacBook Pro (with­out Touch Bar) at no charge.

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