My iPad appears to be dead!
If you get error 9, 4005, 4013 or 4014, successful recovery is less likely
QMy iPad Air is stuck in Recovery mode, and apparently can’t be updated or restored. When I connect it to iTunes in El Capitan, the app returns error 4013 and quits. Is the iPad toast?
AWhen iOS devices go into Recovery mode, something serious has gone wrong, either with their installed iOS software or the hardware itself. If you then try an update or restore the device’s software using iTunes and get error code 9, 4005, 4013 or 4014, successful recovery is less likely.
First, ensure you’re using the latest version of iTunes from apple.com/itunes/download. Try a different Lightning to USB cable that you know is reliable, and clean any dirt or dust carefully from the iPad’s Lightning port (using a soft, dry, lint-free cloth) before connecting.
Force your iPad to restart by pressing and holding its Home and Top/Side buttons together until the Apple logo appears on its display. Connect it to your Mac via cable, open iTunes, and wait for it to ask you to update or restore the iPad’s software. Try updating first, but if that doesn’t work, repeat this process and choose Restore instead.
If you still can’t get past the error, make an appointment at your nearest Genius Bar to see if it can diagnose the problem. If you can’t do that, contact Apple Support, preferably using the eponymous app on another iOS device.
A persistent error of this type strongly suggests that your iPad has a hardware fault, which can only be diagnosed using Apple’s in-house system. Apple can give an estimate of the cost of repair, or provide further advice.