Mac Format

iCloud problems

Everything but the kitchen sync

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Why isn’t iCloud syncing?

> Check out apple.com/support/systemstat­us to see if any iCloud services have problems. Nothing? Make sure you’re logged in with the correct ID on your devices and that the specific services are turned on in their preference­s. On your Mac that’s System Preference­s > Apple ID.

I can’t access my iCloud emails. Why?

> As with Photos, it could be that you’ve maxed out your storage. If you haven’t, use the iCloud system status page to check iCloud Mail is working OK. If it is, go to Mail > Preference­s > Accounts, select your iCloud account and make sure it’s active and online.

Why have I run out of space on iCloud?

> Unless you’re a student, your free iCloud space is a miserly 5GB – but even paid accounts can run out of room, especially if you’re backing up mobile devices. You can manage which apps use iCloud storage in System Preference­s > Apple ID and delete unwanted data by clicking Manage.

How do I recover something I’ve accidental­ly deleted?

> Don’t panic! iCloud keeps files for 30 days after deletion, and you can get them back at any time by logging into iCloud.com, clicking on Account Settings and scrolling down to Restore Files. For photos, it’s even easier: there’s a Recently Deleted folder in the sidebar.

Why have my photos stopped syncing?

> If you run out of storage space, new photos and videos won’t upload until you free some space or buy more storage. If you have space, make sure iCloud Photos is enabled in Photos > Preference­s > iCloud and toggle it off and back on on your iPhone or iPad.

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