IT JUST WORKS? #2

I have to agree with John McKeown letter (‘It just works?’, MF373). Apple’s help system is kaput. In recent times I had to replace an iMac that couldn’t be diagnosed and was, ultimately, replaced with a newer iMac.

Within a year the new iMac also had major problems, the current one being that Mail can receive emails from one server but not send replies or new emails via the same server. I have to send them via a second server.

After hours of interactions with first line, then senior analysts, then senior analysts plus ‘engineering’, there’s still no solution.

While personable and well intentioned, the analysts are obviously deep in a mismanaged ‘help’ structure. Engineering just keeps recycling instructions that repeat what the analysts had me do.

It seems clear that if the issue isn’t one of a common, routine set of problems, Apple has no working mechanism to understand, debug and fix them.

BY HARALD DOGLIANI

In today’s world of easy (albeit costly) streaming and downloading, Mac TV tuners are now pretty redundant.