How to Get help from Ap­ple Sup­port

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1 It knows you

When you sign into the Ap­ple Sup­port app us­ing your Ap­ple ID, any de­vice that is as­so­ci­ated with your ID will be listed. Tap the one you’re hav­ing a prob­lem with to be­gin the process of get­ting sup­port.

2 What’s the prob­lem?

Once you’ve se­lected the prob­lem­atic de­vice, you can pick from var­i­ous cat­e­gories. Tap the one that best fits your is­sue, fol­lowed by the cor­re­spond­ing prob­lem de­scrip­tion, or type key­words in the bar above the cat­e­gories.

3 Se­lect an op­tion

You will be pre­sented with var­i­ous op­tions of how to get sup­port from Ap­ple. You can: sched­ule a call, choose to call Ap­ple Sup­port later, or read a re­lated ar­ti­cle which may solve the prob­lem for you im­me­di­ately.

4 Help on hand

If you choose to re­ceive a call, se­lect a suit­able time slot from those that are avail­able. You’ll see a con­fir­ma­tion screen and an op­tion to add the call to your cal­en­dar. It’s then sim­ply a case of wait­ing for the per­sonal call.

5 In per­son

For ap­point­ments at an Ap­ple Store, you can se­lect from ser­vice cen­ters that are near to you on a handy map. Af­ter choos­ing one, pick the time slot that best suits you from the se­lec­tion of avail­able ap­point­ment times.

6 Check your cov­er­age

Af­ter you se­lect one of your de­vices from the list, tap “Prod­uct De­tails” be­low its name to check your Ap­ple war­ranty el­i­gi­bil­ity, se­rial num­ber, IMEI num­ber (iPhone), and a link to rel­e­vant con­sumer rights in­for­ma­tion.

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