How to Get help from Apple Support
1 It knows you
When you sign into the Apple Support app using your Apple ID, any device that is associated with your ID will be listed. Tap the one you’re having a problem with to begin the process of getting support.
2 What’s the problem?
Once you’ve selected the problematic device, you can pick from various categories. Tap the one that best fits your issue, followed by the corresponding problem description, or type keywords in the bar above the categories.
3 Select an option
You will be presented with various options of how to get support from Apple. You can: schedule a call, choose to call Apple Support later, or read a related article which may solve the problem for you immediately.
4 Help on hand
If you choose to receive a call, select a suitable time slot from those that are available. You’ll see a confirmation screen and an option to add the call to your calendar. It’s then simply a case of waiting for the personal call.
5 In person
For appointments at an Apple Store, you can select from service centers that are near to you on a handy map. After choosing one, pick the time slot that best suits you from the selection of available appointment times.
6 Check your coverage
After you select one of your devices from the list, tap “Product Details” below its name to check your Apple warranty eligibility, serial number, IMEI number (iPhone), and a link to relevant consumer rights information.