Mac|Life

How to Get help from Apple Support

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1 It knows you

When you sign into the Apple Support app using your Apple ID, any device that is associated with your ID will be listed. Tap the one you’re having a problem with to begin the process of getting support.

2 What’s the problem?

Once you’ve selected the problemati­c device, you can pick from various categories. Tap the one that best fits your issue, followed by the correspond­ing problem descriptio­n, or type keywords in the bar above the categories.

3 Select an option

You will be presented with various options of how to get support from Apple. You can: schedule a call, choose to call Apple Support later, or read a related article which may solve the problem for you immediatel­y.

4 Help on hand

If you choose to receive a call, select a suitable time slot from those that are available. You’ll see a confirmati­on screen and an option to add the call to your calendar. It’s then simply a case of waiting for the personal call.

5 In person

For appointmen­ts at an Apple Store, you can select from service centers that are near to you on a handy map. After choosing one, pick the time slot that best suits you from the selection of available appointmen­t times.

6 Check your coverage

After you select one of your devices from the list, tap “Product Details” below its name to check your Apple warranty eligibilit­y, serial number, IMEI number (iPhone), and a link to relevant consumer rights informatio­n.

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