Trou­bleshoot y our se tup

Prob­lems get­ting on to the in­ter­net or your own network? Start here

Mac|Life - - FEATURE -

Your network can be neatly di­vided into two zones: inside and out­side. The out­side refers to the wider in­ter­net, de­liv­ered to your home through your phone or cable con­nec­tion, while the inside is where all your net­worked de­vices re­side — whether they’re con­nected us­ing Wi-Fi or Eth­er­net ca­bling. Bridg­ing the two is your mo­dem-router, which does the hard work of man­ag­ing the con­nec­tions be­tween de­vices.

When it comes to trou­bleshoot­ing your network con­nec­tion, there­fore, you have three ma­jor points where prob­lems tend to oc­cur: your Mac or some other de­vice, your router, or your in­ter­net con­nec­tion.

The sim­ple stuff

Be­gin by restart­ing your router or pow­er­ing it off for a minute or so — this of­ten clears up most prob­lems, just like restart­ing your Mac can oc­ca­sion­ally fix glitches. Speak­ing of which, restart that at the same time. Don’t take this as a rea­son to reg­u­larly power off your router — it should nor­mally be left on.

That will clear up some glitches, but not all. The guide op­po­site re­veals how to use macOS’s own net­work­ing tools to try to de­ter­mine the prob­lem and at­tempt a fix — as they tend to fo­cus on your Mac, check whether your other de­vices are suf­fer­ing a sim­i­lar prob­lem be­fore fo­cus­ing at­ten­tion on your Mac.

If the prob­lem ap­pears to af­fect all your de­vices, then the next port of call is your router. If de­vices can see and con­nect with each other, but not the in­ter­net, then the is­sue may lie with a prob­lem out­side your home (and di­rect con­trol). The second guide op­po­site re­veals how to try to rec­tify this prob­lem — if you don’t have the means to con­nect to the in­ter­net another way — for ex­am­ple, us­ing a hotspot fea­ture on your cell­phone — it’s worth check­ing with your neigh­bors to see if their broad­band con­nec­tion is down and, if not, if they’ll let you con­nect tem­po­rar­ily so you can con­tinue to trou­bleshoot the prob­lem.

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