How to Trou­bleshoot router prob­lems


Log in to the router

Point your web browser at your router’s IP ad­dress (see the TCP/IP tab in Sys­tem Prefs > Network > Ad­vanced), then check to see if the router’s sta­tus page in­di­cates an is­sue with your in­ter­net con­nec­tion.

Ask your provider

If the con­nec­tion is down but you can get on­line on your phone, check your ser­vice provider’s sta­tus page for out­age re­ports. Its sup­port pages should give its re­quired set­tings, plus con­tact de­tails.

Re­solve DNS is­sues

If your router has a con­nec­tion but pages don’t load, your provider’s DNS server, which con­nects web ad­dresses to servers, might be in trou­ble. Fol­low to see whether this free ser­vice fixes it.

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