A printer driver com­pat­i­bil­ity co­nun­drum

Mac|Life - - ASK -

I have two print­ers in­stalled: an Ep­son for nor­mal work, and a Canon PIXMA for pho­tos. When I up­dated to macOS 10.13.6, Pho­tos stopped print­ing to the Canon.I’ve tried in­stalling the lat­est Canon soft­ware, but that hasn’t helped. How can I get Pho­tos to print prop­erly again? It’s likely that when your Mac up­dated to macOS 10.13.6, the up­date to the Pho­tos app stopped work­ing with the Canon printer driver that was in­stalled. This is most likely when you’ve been us­ing printer soft­ware that you down­loaded from Canon, rather than that pro­vided by Ap­ple.

If most of your printer use is from Pho­tos, you’re bet­ter off stick­ing to Ap­ple’s macOS driver, which should al­ways re­main com­pat­i­ble with its own apps. To do that, dis­con­nect the printer, unin­stall it from the Print­ers & Scan­ners pane, then unin­stall and re­move the Canon soft­ware as best as you can — check if it in­cludes an unin­staller, or if Canon’s sup­port pages in­clude man­ual in­struc­tions.

Once that’s done, con­nect your Canon printer, turn it on, and in­stall it in the Print­ers & Scan­ners pane again. This time it should use the driv­ers Ap­ple pro­vides with macOS.

If you need both Ap­ple’s driver and Canon’s soft­ware in­stalled, this nor­mally isn’t re­li­able, and you’ll have to com­pro­mise on one.

Un­less you need fea­tures in a printer man­u­fac­turer’s own soft­ware, leave it to macOS to in­stall driv­ers, which work bet­ter with Pho­tos.

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