13-inch Macbook Pro SSD service program FAQ

Go get your Macbook fixed before you lose valuable data.

Despite Apple’s push to turn all Mac professionals into Touch Bar devotees, the 13-inch Macbook Pro with a traditional row of function keys has remained popular. If you own one, you might be able to take advantage of a new SSD service program. Here’s everything you need to know:

WHAT IS THE 13-INCH MACBOOK PRO (NON TOUCH BAR) SOLID-STATE DRIVE SERVICE PROGRAM?

Apple has announced a new solid-state drive replacement program for certain 13-inch Macbook Pro models due to an issue that affects “a limited number of

128GB and 256GB solid-state drives.” According to Apple, some machines have “an issue that may result in data loss and failure of the drive.”

I JUST BOUGHT A 13-INCH MACBOOK PRO. AM I AFFECTED?

Apple says units with affected drives were sold between June 2017 and June 2018.

HOW DO I KNOW IF MY DRIVE IS ELIGIBLE FOR REPAIR?

You can enter your Mac’s serial number in the search field on Apple’s support page ( go.macworld.com/nntb).

HOW DO I FIND MY MAC’S SERIAL NUMBER?

Click the Apple logo at the top left of the menu bar, then select About This Mac. The serial number is the bottom item on the list.

WHICH MACBOOK MODELS ARE AFFECTED?

According to Apple, this issue solely affects the drive, so the specific processor and memory configuration of your Macbook shouldn’t matter.

WHAT IF I UPGRADED TO A 512GB OR 1TB DRIVE?

Apple only mentions 128GB and 256GB drives on its support page, so higher capacities are presumably not affected.

I HAVE A TOUCH BAR MODEL. IS MY DRIVE OK?

According to Apple, the issue only affects non–touch Bar models. ■