A key to busi­ness suc­cess

Mandurah Coastal Times - - NEWS - BUSI­NESS AD­VICE An­drew Grif­fiths

ONE of the best skills I have learned has not only helped me build bet­ter re­la­tion­ships, but also to re­duce stress – em­pa­thy.

To me this means the abil­ity to put my­self in the shoes of the other per­son and look at the sit­u­a­tion from their point of view.

It is an in­ter­est­ing ex­er­cise, and one that we all need to do a lit­tle more of­ten, es­pe­cially when we are feel­ing over­whelmed by events go­ing on around us.

When you make the con­scious de­ci­sion to think about a sit­u­a­tion from the other per­son's per­spec­tive it takes you out of your own, stressed-out head and lets you see the sit­u­a­tion in a way that may not have oc­cured to you be­fore.

Be­ing em­pathic gen­er­ally makes us more com­pas­sion­ate, more un­der­stand­ing and more tol­er­ant.

So, how do you be­come more em­pathic? Like most things in life worth learn­ing, it takes some time and en­ergy. If a dif­fi­cult sit­u­a­tion arises, in­stead of sim­ply re­act­ing with anger or frus­tra­tion, stop and take a mo­ment to start think­ing em­path­i­cally.

Are the other per­son’s prob­lems, com­plaints or ac­tions rea­son­able? You might come full cir­cle and end up back where you started, but at least you will have thought the sit­u­a­tion through fully.

With em­pa­thy comes un­der­stand­ing, and I have learned this from some quite ex­cep­tional busi­ness peo­ple. It is the ba­sic prin­ci­ple of great sales­man­ship; it is the force be­hind hu­man­i­tar­ian move­ments the world over.

Em­pa­thy is pow­er­ful stuff, but how does it help us to re­duce stress and im­prove re­la­tion­ships? It shifts the cen­ter of our uni­verse (be­ing us) to an­other point, and this gives us a fresh viewpoint.

Just as it is hard to feel pain when you laugh, it is hard to be stressed out and an­gry when you look at any sit­u­a­tion with em­pa­thy. Try it and I guar­an­tee that you will be sur­prised by the im­pact this new way of think­ing can have on your busi­ness and your life.

See An­drew Grif­fiths speak at free Com­mu­nity Con­nect sem­i­nars in Perth, Mandurah and Joon­dalup on Septem­ber 11, 12 and 13 re­spec­tively. You’ll also get his book – The Big Book of Small Busi­ness – free. For de­tails, call 9237 1435, email con­[email protected] com­mu­ni­tynews.com.au or go to www.com­mu­ni­ty­con­nect.club. Read the full blog and more at an­drew­grif­fiths­blog.com

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