Senate eyes regional NBN connections
Further concerns have been raised about NBN service providers selling packages to customers by spruiking speeds unattainable to most regional Australians.
A Senate review into regional telecommunications has recommended measures be taken to ensure truth in advertising and reporting about quality of NBN services.
It found many Sky Muster customers were reporting nearimpossible connection and regular service drop-outs in peak times, despite being promised up to 25Mbps upload/5Mbps download speeds.
The report stated there was a “significant disconnect” between advertising about the performance of Sky Muster, compared with the lived experi Government ence of many users.
“Many Sky Muster customers have told the committee that the service falls well short of their needs and expectations.
“We believe this is largely because problems at the retail service provider level or at the individual premises are not picked up when NBN Co reports about the stability of the broader network.
“Consumers on the fixed-wireless network experience similar issues.”
A review by Aussie Broadband of 1600 customers highlighted in the report found customers averaged less than half their ordered speed, and were only likely to experience near-full speed between 2am and 5am.
Regional Services Minister Bridget McKenzie said the would aim to respond to the recommendations early next year.
“The report makes a compelling case that the benefits of increased digital connectivity for the regions are immense,” she said.
“The (Federal) Government is taking the committee’s recommendations very seriously.
“We are examining options and working with stakeholders to see how to best respond to each recommendation, and ensure meaningful improvements for regional, rural and remote Australians.”
The report found better regional digital connectivity would boost Australia’s agricultural production by $20.3 billion, and lead to further growth in the tourism industry.