Push­ing for nbn ser­vices to be right

Mansfield Courier - - NEWS -

IN­DE­PEN­DENT mem­ber for Indi Cathy McGowan (MHR, Indi) has a new weapon to use in the bat­tle to achieve bet­ter telecom­mu­ni­ca­tions for Indi.

Ms McGowan’s ap­point­ment to a Joint Par­lia­men­tary Stand­ing Com­mit­tee on the Na­tional Broad­band Net­work (nbn) is the lat­est step she has taken to ad­dress res­i­dents’ frus­tra­tions, af­ter heav­ily ad­vo­cat­ing for mo­bile black spot fund­ing.

“The nbn roll­out has been a mas­sive is­sue in Indi, with about 100 con­stituent in­quiries com­ing through my Wodonga and Wan­garatta of­fices in the past month,” Ms McGowan said.

Ms McGowan said in Indi nbn prob­lems be­ing re­ported to her are con­cen­trated in ar­eas that are due to be ser­viced by nbn satel­lite.

These are pre­dom­i­nantly in the shires of Alpine, Mur­rindindi, Mans­field and Towong.

“As an in­de­pen­dent I take is­sues di­rectly to Can­berra,” Ms McGowan said.

“I’m now also look­ing for­ward to be­ing part of this com­mit­tee as an­other way to de­liver for Indi.

“I have writ­ten to Min­is­ter for Com­mu­ni­ca­tions Sen­a­tor Mitch Fi­field about the satel­lite roll­out in Indi.

“Many peo­ple have re­ported de­lays.

“I also have con­cerns that satel­lite plans and prices are in­equitable for ru­ral and re­gional peo­ple.”

Ms McGowan con­tin­ues to put pres­sure on the gov­ern­ment to an­swer the ques­tions raised by the public dur­ing the 2015 Re­gional Telecom­mu­ni­ca­tions Re­view.

“nbn cus­tomers need pro­tec­tions around in­stal­la­tion, main­te­nance and ac­count­abil­ity when things go wrong,” she said.

She has also called on nbn Co to ex­pand the fixed wire­less net­work in ru­ral and re­gional Aus­tralia and to take ad­van­tage of the op­por­tu­ni­ties to co-lo­cate with mo­bile phone tow­ers.

“Ex­pand­ing the fixed wire­less net­work would also al­le­vi­ate the pres­sure on the satel­lite sys­tem and may al­low nbn to build ca­pac­ity and lift speeds and data re­stric­tions for those ar­eas where satel­lite is their only source of com­mu­ni­ca­tions,” she said.

Ms McGowan said that when ex­pe­ri­enc­ing prob­lems with the nbn, the first step is re­port it to the ser­vice provider.

If the re­sponse is un­sat­is­fac­tory it’s im­por­tant to make an of­fi­cial com­plaint to the Telecom­mu­ni­ca­tions In­dus­try Om­buds­man (TIO) by phon­ing 1800 062 058.

The TIO can be reached by phon­ing the free toll num­ber or write to PO Box 276, Collins Street West, Vic­to­ria, 8007.

HERE’S HOW: A Tel­stra rep­re­sen­ta­tive shows In­de­pen­dent mem­ber for Indi Cathy McGowan (MHR, Indi) how the nbn will con­nect.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.