Coun­cil ask­ing for feed­back

400 res­i­dents to ■ re­ceive Com­mu­nity Sat­is­fac­tion Sur­vey call in Fe­bru­ary

Mansfield Courier - - News -

SOME 400 Mans­field Shire res­i­dents, cho­sen at ran­dom, will soon be asked to com­plete a phone sur­vey about Mans­field Shire Coun­cil’s per­for­mance as part of the Vic­to­rian gov­ern­ment’s an­nual Com­mu­nity Sat­is­fac­tion Sur­vey.

Mans­field Shire mayor Marg At­t­ley said res­i­dents should be aware that in late Fe­bru­ary they may re­ceive a call from an in­de­pen­dent mar­ket re­search agency, Na­tional Field Ser­vices.

“The sur­vey has been done for the past 20 years,” Cr At­t­ley said.

“It is un­der­taken in ev­ery mu­nic­i­pal­ity across the state.

“It asks lo­cal res­i­dents about sev­eral key ar­eas of coun­cil busi­ness and al­lows us to bench­mark against state-wide re­sults and coun­cils within our group; small ru­ral coun­cils.

“We al­ways value feed­back from our com­mu­nity and this is just one of the ways we re­ceive it.”

The Com­mu­nity Sat­is­fac­tion Sur­vey asks ques­tions about over­all per­for­mance, com­mu­nity con­sul­ta­tion and en­gage­ment, ad­vo­cacy and lob­by­ing on be­half of the com­mu­nity, cus­tomer ser­vice, lo­cal in­fra­struc­ture, fa­cil­i­ties and over­all coun­cil di­rec­tion.

“The find­ings give us good feed­back so we can work to im­prove our ser­vices to the com­mu­nity,” she said.

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