Melbourne is located in the Australian Eastern Time zone. Standard Time is UTC/GMT +10 hours. Daylight Saving Time (until 1 April) is UTC/GMT +11 hours.
During autumn (March to
May), Melbourne’s average temperatures during the day are 11 to 20ºC (51 to 68ºF). For daily forecasts, check the Bureau of Meteorology (BOM) website.
Lockers are available for hire at several locations throughout Melbourne.
Various sized lockers are available at Southern Cross Station and hire ranges from $10 to $16 for 24 hours. Travellers Aid offers short-term luggage storage at Flinders Street Station between 8am and 8pm daily (same day only, not overnight). For costs, visit the website. southerncrossstation.net.au travellersaid.org.au
Wondering where to get your hands on visitor information, buy tickets to a show or what to do in an emergency? Here is a handy reference guide and tips to help your trip run smoothly.
Be Sun Smart
Too much of the sun’s ultraviolet (UV) radiation can cause painful sunburn. Australia has some of the highest UV levels in the world, so it is important to apply sunscreen and wear protective clothing such as a shirt, hat and sunglasses if you’re spending time outdoors. Visit the SunSmart Victoria website to check the daily UV index and alerts.
Victoria has strict laws on where people are permitted to smoke tobacco as well as e-cigarettes and personal vaporisers. Smoking is not allowed in or around non-enclosed drinking and eating venues, outdoor areas where food is served (alfresco dining), train stations and platforms, public transport, cars carrying passengers under the age of 18 years, shopping centres, and enclosed spaces that are workplaces (to protect the health of employees, customers and public). QV Melbourne and The Tan running track have also been declared smoke-free precincts. Visit the website below for full details of smoke-free locations and smoking laws in Melbourne.
Improving accessibility to Melbourne’s public transport, visitor attractions, events, venues and amenities for people with special mobility needs is a major priority of the Victorian Government and City Council. Maps and Resources
The City of Melbourne offers downloadable Mobility Maps on its website covering the different city precincts. Lonely Planet also offers a free Accessible Melbourne e-book packed with tips and recommendations for travellers with special needs. Other useful online resources for accessible travel and recreation throughout Victoria and Australia are provided by Australia For All and NICAN. melbourne.vic.gov.au lonelyplanet.com/ accessible-melbourne australiaforall.com nican.com.au
Assistance and Support
Travellers Aid provides travelrelated support and aid, including accessible toilets, showers, equipment loan and a rest area. It provides advice and assistance to older and frail people, and people with disabilities to ensure safe passage. This not-for-profit operation has been helping travellers for almost 100 years. Some services attract a small fee, but many are performed free of charge by staff and volunteers. Travellers Aid is located at Southern Cross
Station (open seven days from 6.30am to 9.30pm) and Flinders Street Station (open seven days from 8am to 8pm).
Shopping and Bank Hours
As a general guide, large shopping centres and specialty stores are open from 9am to 5.30pm, Monday to Saturday (except Friday where stores tend to stay open longer). Sunday shopping centre opening hours are usually 10am to 5pm.
Most banks are open 9.30am to 4pm Monday to Thursday and 9.30am to 5pm Friday. Most banks are closed on weekends. ATMs are operational 24 hours.
The currency used throughout Australia is the Australian dollar (AUD). Foreign money can be exchanged for Australia dollars at banks and currency exchange desks at the airport and other locations (such as currency kiosks at shopping centres) around Melbourne.
Tourist Refund Scheme (TRS)
A 10% goods and services tax (GST) is incorporated into the price of all goods and services, except some basic items, sold in Australia. Under the Tourist Refund Scheme (TRS) you can claim a refund of the GST and wine equalisation tax (WET) that you pay on goods you have purchased during your stay. To claim a refund you must: + Spend $300 (GST inclusive) or more in the one store and retain your invoices
+ Have purchased the goods no more than 60 days before your departure from Australia + Wear or carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs and Border Protection Officer at a TRS facility. border.gov.au
Unlike other countries, tipping is not customary and generally not expected, although it is appreciated.
City Postal Services
250 Elizabeth Street, Melbourne Mon–Fri, 8.30am to 5.30pm & Sat, 9am to 5pm.
For comprehensive information about visitor visas, bridging visas and transit visas, visit the Australian Government’s Department of Immigration and Border Protection website.
Public phone boxes are dotted throughout the city and can be used for local, interstate and international calls (mobile and landline numbers). Local calls cost 50 cents, while long-distance calls are charged depending on duration. You can use either coins or prepaid phone cards. Alternatively, prepaid SIM cards for mobile phones can be purchased at retailers across the city.
To make an international phone call, dial 0011 (the international access code), then the country code followed by the telephone number, including area code.
Ticket Booking Services
Tickets for major events, theatre productions, exhibitions and attractions can be booked and bought through a number of vendors, including Ticketek and Ticketmaster.
Halftix is a great way to save money on last-minute bookings. Located in the Melbourne Town Hall Administration Building on Swanston Street, Halftix sells tickets to events on the day at a discount.
Arts Centre Melbourne also has a Tixatsix offer. At 6pm each night, at least 20 tickets become available for selected evening performances for just $30. Tickets must be booked in person from the Box Office on level five of the Theatres Building. ticketek.com.au ticketmaster.com.au halftixmelbourne.com artscentremelbourne.com.au
Design A Space
ConsulatesAll of the following countries have consulates in Melbourne:China 9822 0604 France 9690 6075 Germany 9642 8088 Greece 9866 4524 India 9384 0141 Indonesia 9525 2755 Italy 9867 5744 Japan 9679 4510 United Kingdom 9652 1600 USA 9526 5900 Arts Centre Melbourne Robert BlackburnFrequently Called Country CodesAustralia 61 Canada 1 China 86 Germany 49 Greece 30 Hong Kong 852 Indonesia 62 Ireland 353 Italy 39 Japan 81 New Zealand 64 Spain 34 Taiwan 886 UK 44 USA 1