Frequently Asked Questions
New to Melbourne? Here are the answers to common travel questions.
Where can I rent a car in Melbourne?
Redspot Enterprise will have you sorted with a comfortable and safe car that’s the right size for your travel party and suitable for the terrain you’ll be driving through while sight-seeing. Vehicle pick-up and drop-off is available at Melbourne Airport, in the city on Little Collins Street and in South Melbourne on Thistlewaite Street
1300 668 810 redspot.com.au
What’s the best way to get around the city? What are the public transport options in Melbourne?
Melbourne’s public transport system is an ideal (and cost-effective) way to explore every pocket of the city and further afield. The extensive train, tram and bus network stretches from the city into surrounding suburbs and regional areas.
For more information about public transport, refer to page 136.
What type of ticket do I need to use public transport in Melbourne?
myki is the name of Melbourne’s public transport ticketing system and covers travel on trains, trams and buses. International and interstate visitors can purchase a myki Explorer Pack that includes: a myki smartcard (a credit card-sized plastic card that is effectively your ticket) pre-loaded with enough credit for one day’s unlimited travel in metropolitan Melbourne; instructions on how to use myki; handy maps; discount offers at many tourist attractions (over $200 value); and souvenir wallet. A full fare pack for an adult is $15; child and concession packs are $7.50.
The myki Explorer Pack is available from the PTV Hub at Southern Cross Station, Melbourne Visitor Centre at Federation Square and SKYBUS terminals at Melbourne Airport and Southern Cross Station.
Are there any free ways to travel around the city?
Melbourne has a Free Tram Zone in the CBD and Docklands. You don’t need a myki to ride any tram in this zone. However, if you travel anywhere outside this zone, you will need to touch on with a valid myki card. See the map in the inside back cover for zone boundaries.
You can also see Melbourne on the free City Circle Tram, an iconic W-Class tram that travels past major attractions and shops. If you're only travelling on the City Circle Tram, you don't need a myki.
Where can I find public bathrooms or accessible public bathrooms around Melbourne?
Public bathrooms can be found throughout the city. For locations, please refer to the map in the inside back cover.
Where can I find travel-related assistance and help?
The Travellers Aid Access Services operates from both Southern Cross and Flinders Street train stations, offering personal care and assistance for senior, disabled or disadvantaged travellers, as well as information, referrals for accommodation, showers, rest facilities, internet access, and transport and travel information. The Travellers Aid Access Services at Southern Cross are available weekdays from 10am to 5pm and weekends from 11am to 4pm. The Flinders Street service is open seven days from 8am to 8pm.
Where can I buy discounted tickets to shows and events?
Halftix is a great way to save money on last-minute bookings. Located in the Melbourne Town Hall Administration Building on Swanston Street, Halftix sells tickets to events on the day at a discount.
Arts Centre Melbourne also has a Tix at six offer. At 6pm each night, at least 20 tickets become available for selected evening performances for just $30. Tickets must be booked in person from the Box Office on level five of the Theatres Building. halftix.com artscentremelbourne.com.au /tix at six
Where can I get face-to-face information about what to do and how to get around Melbourne?
City Ambassadors and the Melbourne Greeter Service are local experts who know everything there is to know about Melbourne. They offer useful advice and assistance and can be found at a variety of locations. For more information, refer to page 142. You can also visit a PTV Hub at Southern Cross Station, 750 Collins Street, or in the Melbourne Visitor Centre at Federation Square for public transport information.
Where can I exchange currency for Australia dollars?
Foreign money can be exchanged for Australian dollars at banks and currency exchange desks at the airport and other locations (such as currency kiosks at shopping centres) around Melbourne.