City of Mel­bourne Vis­i­tor Ser­vices

Melbourne Official Visitor Guide - - Useful Information -

Vis­i­tors will find much to love in Mel­bourne. On ev­ery street and laneway, there are shop­ping, din­ing and cul­tural ex­pe­ri­ences to dis­cover. It’s all here — let a lo­cal show you the way.

Mel­bourne Vis­i­tor Cen­tre at Fed­er­a­tion Square

A one-stop shop for vis­i­tors pro­vid­ing in­for­ma­tion on Mel­bourne and Vic­to­ria; what’s on in the city; maps; brochures; sou­venirs; plus a travel book­ing ser­vice. Open daily from 9am to 6pm (closed Christ­mas Day)

Mel­bourne Vis­i­tor Booth in the Bourke Street Mall

Friendly vol­un­teers at the Mel­bourne Vis­i­tor Booth pro­vide free maps and in­for­ma­tion on shop­ping, attractions and what’s on in Mel­bourne.

Open daily from 9am to 5pm (closed Good Fri­day and Christ­mas Day)

Fitzroy Gar­dens Vis­i­tor Cen­tre

Your first stop when vis­it­ing the her­itage-listed Fitzroy Gar­dens. Find out about cur­rent events and attractions, pur­chase your Cooks’ Cot­tage tick­ets and mer­chan­dise, and en­joy the cafe and free

Wi-Fi fa­cil­i­ties.

Open daily from 9am to 5pm (closed Christ­mas Day)

City Am­bas­sadors

Dressed in their dis­tinc­tive red uni­forms, City Am­bas­sadors pro­vide a mo­bile in­for­ma­tion ser­vice in the city and can help with ad­vice on shop­ping, events and how to get around.

Mon–Sat, 10am to 4pm; Sun, 12pm to 3pm (ex­clud­ing Good Fri­day and Christ­mas Day)

Mel­bourne Greeter Ser­vice

En­joy a free, two- to four-hour walk­ing ori­en­ta­tion of the city, con­ducted by a trained vol­un­teer. Ori­en­ta­tions in English de­part the Mel­bourne Vis­i­tor Cen­tre at Fed­er­a­tion Square daily. Ori­en­ta­tions in other lan­guages are avail­able on se­lect days. De­part­ing daily at 9.30am (ex­clud­ing Good Fri­day and Christ­mas Day). Book­ings are es­sen­tial.

Phone 9658 9658 on week­days and 9658 9942 on week­ends or visit the What's On web­site.

what­son.mel­ /vis­i­tor

Mel­bourne Vis­i­tor Hub at Hamer Hall

The Mel­bourne Vis­i­tor Hub at Hamer Hall is po­si­tioned at the gate­way to Mel­bourne’s creative and cul­tural precinct. Speak with City of Mel­bourne’s friendly and knowl­edge­able vol­un­teers to help plan your visit, in­clud­ing what to do and see in Mel­bourne and for in­for­ma­tion on the precinct. The Mel­bourne Vis­i­tor Hub at Hamer Hall is fully ac­ces­si­ble with re­stroom fa­cil­i­ties, a river­side cafe and free Wi-Fi avail­able.

Open daily from 10am to 5pm. Please note ex­tended open­ing hours may ap­ply dur­ing busy pe­ri­ods or events.

24/7 guide to What’s On in Mel­bourne

For more in­for­ma­tion on events, restau­rants, shop­ping des­ti­na­tions and things to do in Mel­bourne city visit the web­site be­low. Share your favourite city ex­pe­ri­ences us­ing #melb­mo­ment


Mel­bourne Town Hall Tours

Free one-hour tours of the his­toric Mel­bourne Town Hall give vis­i­tors the chance to learn about the ar­chi­tec­tural, so­cial and po­lit­i­cal sig­nif­i­cance of this im­pres­sive 19th-cen­tury build­ing.

Mon, Wed, Thu, Fri 11am and 1pm

(ex­clud­ing pub­lic hol­i­days).

Cooks’ Cot­tage

A visit to Cooks’ Cot­tage in the her­itage-listed Fitzroy Gar­dens is a must when ex­plor­ing Mel­bourne. Step back in time and learn about life in the 18th cen­tury with cen­turies-old an­tiques, a de­light­ful English cot­tage gar­den, in­for­ma­tion on James Cook’s ad­ven­tures and vol­un­teers dressed in 18th-cen­tury cos­tumes.

Open daily from 9am to 5pm (closed Christ­mas Day)

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For the lat­est up­dates on what’s go­ing on in Mel­bourne, in­clud­ing up­com­ing events and op­por­tu­ni­ties search City of Melb in the WeChat app now to sub­scribe.

Fitzroy Gar­dens Vis­i­tor Cen­tre

Cooks’ Cot­tage

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