Trav­eller tips

Melbourne Official Visitor Guide - - Useful Information -

Time Zone

Mel­bourne is lo­cated in the Aus­tralian Eastern Time zone. Stan­dard Time is UTC/GMT +10 hours. Day­light Sav­ing Time (now un­til 1 April 2018) is UTC/GMT +11 hours.


Dur­ing sum­mer (De­cem­ber to Fe­bru­ary), Mel­bourne’s av­er­age tem­per­a­tures dur­ing the day are 19 to 21ºC (66 to 70ºF). For daily fore­casts, check the Bureau of Me­te­o­rol­ogy (BOM) web­site.

Luggage Lock­ers

Lock­ers are avail­able for hire at sev­eral lo­ca­tions through­out Mel­bourne.

Var­i­ous sized lock­ers are avail­able at South­ern Cross Sta­tion and hire ranges from $10 to $16 for 24 hours. Trav­ellers Aid of­fers short-term luggage stor­age at Flin­ders Street Sta­tion be­tween 8am and 8pm daily (same day only, not overnight). For costs, visit the web­site. south­ern­crosssta­ trav­eller­

Won­der­ing where to get your hands on vis­i­tor in­for­ma­tion, buy tick­ets to a show or what to do in an emer­gency? Here is a handy ref­er­ence guide and tips to help your trip run smoothly.

Be Sun Smart

Too much of the sun’s ul­tra­vi­o­let (UV) ra­di­a­tion can cause painful sun­burn. Aus­tralia has some of the high­est UV lev­els in the world, so it is im­por­tant to ap­ply sun­screen and wear pro­tec­tive cloth­ing such as a shirt, hat and sun­glasses if you’re spend­ing time out­doors. Visit the SUNS­MART Vic­to­ria web­site to check the daily UV in­dex and alerts.


Smok­ing Laws

Vic­to­ria has strict laws on where peo­ple are per­mit­ted to smoke to­bacco as well as e-cig­a­rettes and per­sonal va­por­is­ers.

Smok­ing is not al­lowed in or around non-en­closed drink­ing and eat­ing venues, out­door ar­eas where food is served (al­fresco din­ing), train sta­tions and plat­forms, pub­lic trans­port, cars car­ry­ing pas­sen­gers un­der the age of 18 years, shop­ping cen­tres, and en­closed spa­ces that are work­places (to pro­tect the health of em­ploy­ees, cus­tomers and pub­lic).

QV Mel­bourne and The Tan run­ning track have also been de­clared smoke-free precincts. Visit the web­site be­low for full de­tails of smoke-free lo­ca­tions and smok­ing laws in Mel­bourne.


Ac­ces­si­ble Mel­bourne

Im­prov­ing ac­ces­si­bil­ity to Mel­bourne’s pub­lic trans­port, vis­i­tor attractions, events, venues and ameni­ties for peo­ple with spe­cial mo­bil­ity needs is a ma­jor pri­or­ity of the Vic­to­rian Gov­ern­ment and City Coun­cil. Maps and re­sources

The City of Mel­bourne of­fers a va­ri­ety of down­load­able Mo­bil­ity Maps on its web­site cov­er­ing the dif­fer­ent city precincts. Lonely Planet also of­fers a free Ac­ces­si­ble Mel­bourne e-book packed with tips and rec­om­men­da­tions for trav­ellers with spe­cial needs. Other use­ful on­line re­sources for ac­ces­si­ble travel and recre­ation through­out Vic­to­ria and Aus­tralia are pro­vided by Aus­tralia For All and NICAN. mel­ lone­ly­ ac­ces­si­ble-mel­bourne aus­trali­

As­sis­tance and sup­port

Trav­ellers Aid pro­vides trav­el­re­lated sup­port and aid, in­clud­ing ac­ces­si­ble toi­lets, show­ers, equip­ment loan and a rest area. It pro­vides ad­vice and as­sis­tance to older and frail peo­ple, and peo­ple with dis­abil­i­ties to en­sure safe pas­sage. This not-for-profit op­er­a­tion has been help­ing trav­ellers for al­most 100 years. Some ser­vices at­tract a small fee, but many are per­formed free of charge by staff and vol­un­teers. Trav­ellers Aid is lo­cated at South­ern Cross Sta­tion (open seven days from 6.30am to 9.30pm) and Flin­ders Street Sta­tion (open seven days from 8am to 8pm).


Shop­ping / Bank Hours

As a gen­eral guide, large shop­ping cen­tres and spe­cialty stores are open from 9am to 5.30pm, Mon­day to Satur­day (ex­cept Fri­day where stores tend to stay open longer). Sun­day shop­ping cen­tre open­ing hours are usu­ally 10am to 5pm.

Most banks are open 9.30am to 4pm Mon­day to Thurs­day and 9.30am to 5pm Fri­day. Most banks are closed on week­ends. ATMs are op­er­a­tional 24 hours.

Cur­rency Ex­change

The cur­rency used through­out Aus­tralia is the Aus­tralian dol­lar (AUD). For­eign money can be ex­changed for Aus­tralia dol­lars at banks and cur­rency ex­change desks at the air­port and other lo­ca­tions (such as cur­rency kiosks at shop­ping cen­tres) around Mel­bourne.

Tourist Re­fund Scheme (TRS)

A 10% goods and ser­vices tax (GST) is in­cor­po­rated into the price of all goods and ser­vices, ex­cept some ba­sic items, sold in Aus­tralia. Un­der the Tourist Re­fund Scheme (TRS) you can claim a re­fund of the GST and wine equal­i­sa­tion tax (WET) that you pay on goods you have pur­chased dur­ing your stay. To claim a re­fund you must: + Spend $300 (GST in­clu­sive) or more in the one store and re­tain your in­voices

+ Have pur­chased the goods no more than 60 days be­fore your de­par­ture from Aus­tralia + Wear or carry the goods on board the air­craft or ship and present them along with your orig­i­nal tax in­voice, pass­port and in­ter­na­tional board­ing pass to a Cus­toms and Bor­der Pro­tec­tion Of­fi­cer at a TRS fa­cil­ity. bor­


Un­like other coun­tries, tip­ping is not cus­tom­ary and gen­er­ally not ex­pected, al­though it is ap­pre­ci­ated.

City Postal Ser­vices

Mel­bourne GPO

250 El­iz­a­beth Street, Mel­bourne Mon–Fri, 8.30am to 5.30pm & Sat, 9am to 5pm.


Visa In­for­ma­tion

For com­pre­hen­sive in­for­ma­tion about vis­i­tor visas, bridg­ing visas and tran­sit visas, visit the Aus­tralian Gov­ern­ment’s Depart­ment of Im­mi­gra­tion and Bor­der Pro­tec­tion web­site.


Pub­lic Phones

Pub­lic phone boxes are dot­ted through­out the city and can be used for lo­cal, in­ter­state and in­ter­na­tional calls (mo­bile and land­line num­bers). Lo­cal calls cost 50 cents, while long-dis­tance calls are charged de­pend­ing on du­ra­tion. You can use either coins or pre­paid phone cards. Al­ter­na­tively, pre­paid SIM cards for mo­bile phones can be pur­chased at re­tail­ers across the city.

To make an in­ter­na­tional phone call, dial 0011 (the in­ter­na­tional ac­cess code), then the coun­try code fol­lowed by the tele­phone num­ber, in­clud­ing area code.

Ticket Book­ing Ser­vices

Tick­ets for ma­jor events, the­atre pro­duc­tions, ex­hi­bi­tions and attractions can be booked and bought through a num­ber of ven­dors, in­clud­ing Tick­etek and Tick­et­mas­ter.

Halftix is a great way to save money on last-minute book­ings. Lo­cated in the Mel­bourne Town Hall Ad­min­is­tra­tion Build­ing on Swanston Street, Halftix sells tick­ets to events on the day at a dis­count.

Arts Cen­tre Mel­bourne also has a ‘tix at six’ of­fer. At 6pm each night, at least 20 tick­ets be­come avail­able for se­lected evening per­for­mances for just $30. Tick­ets must be booked in per­son from the Box Of­fice on level five of the The­atres Build­ing. tick­ tick­et­mas­ arts­cen­tremel­

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Trav­ellers Aid

Con­sulates All of the fol­low­ing coun­tries have con­sulates in Mel­bourne: China 9822 0604 France 9690 6075 Ger­many 9642 8088 Greece 9866 4524 In­dia 9384 0141 In­done­sia 9525 2755 Italy 9867 5744 Ja­pan 9679 4510 United King­dom 9652 1600 USA 9526 5900...

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