Con­duct pol­icy wins ap­proval

Melville Times - - News - Aaron Cor­lett

THE City of Melville has signed off on a pol­icy to deal with un­rea­son­able be­hav­iour from res­i­dents and peo­ple with whom it has in­ter­ac­tions.

The “manag­ing un­rea­son­able con­duct by cus­tomers” pol­icy out­lined the types of is­sues that coun­cil of­fi­cers were fac­ing and was ap­proved by the coun­cil on July 17.

An “un­prece­dented ser­vice de­mand from a small per­cent­age of its com­mu­nity” was claimed as the rea­son for the pol­icy.

Chief ex­ec­u­tive Shayne Sil­cox had pre­vi­ously in­di­cated some of the strate­gies in deal­ing with un­rea­son­able be­hav­iour would in­clude spec­i­fy­ing who the cus­tomer may con­tact within the or­gan­i­sa­tion, what is­sues will no longer be dis­cussed and how fre­quently they may con­tact the City.

At the meet­ing, three changes were put for­ward by coun­cil­lors, in­clud­ing Deputy Mayor Matthew Woodall’s amend­ment to in­clude a right of ap­peal, which was ap­proved.

Cr Karen Wheat­land’s amend­ment to change some of the def­i­ni­tions about who was cov­ered by the pol­icy was also ap­proved.

A mo­tion from Cr Ni­cholas Pa­zolli to delete some of the types of un­rea­son­able con­duct was hotly de­bated but voted down.

After a long de­bate, the coun­cil­lors voted in favour of the mo­tion with the amend­ments 8-5.

The Melville Times has re­ceived letters from res­i­dents con­cerned with the im­pact of the pol­icy.

The coun­cil also ticked off on a re­port about the cost of re­spond­ing to ques­tions and is­sues raised by the “top ten en­ti­ties” who make queries to the City.

It es­ti­mated the cost of re­spond­ing to these en­ti­ties was $178,000 in the 14 months to July 31 last year.

The re­port will be sent to Lo­cal Gov­ern­ment Min­is­ter David Tem­ple­man as part of the Lo­cal Gov­ern­ment Act re­view.

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