BEST IN­NO­VA­TIVE SU­PER SER­VICE

GOLD WIN­NER BUSSQ

Money Magazine Australia - - INVESTING INNOVATION -

The win­ners were judged based on their sub­mis­sions. In­vi­ta­tions to sub­mit en­tries were given to all in­sti­tu­tions on the Su­perRat­ings and Canstar database. Only prod­ucts launched in the past 12 months were el­i­gi­ble. En­tries for sub­mis­sions closed on Oc­to­ber 12, 2018. They were judged on in­no­va­tion, scope and, where ap­pli­ca­ble, price.

With ex­pert help, ap­ply­ing for the age pen­sion won’t seem so daunt­ing

Eighty per cent of re­tired Aus­tralians re­ceive ei­ther a part or full age pen­sion but some new re­tirees find ap­ply­ing for the pay­ments can be “daunt­ing, de­mean­ing and de­mor­al­is­ing,” ac­cord­ing to su­per­an­nu­a­tion fund BUSSQ.

It of­fers re­tir­ing su­per mem­bers a new ser­vice called Cen­tre­link As­sist, which han­dles the job of ap­ply­ing for and manag­ing the age pen­sion, dis­abil­ity pen­sion plus health and con­ces­sion cards. It is de­signed to avoid de­lays and pro­vide prompt ser­vice so that it can be set up in a shorter time frame than if they were do­ing it on their own.

For $300 ($450 for a cou­ple) BUSSQ spe­cial­ists help with fill­ing out forms, sub­mit­ting them on­line, track­ing the ap­pli­ca­tion and main­tain­ing the in­for­ma­tion.

The ser­vice has be­come so suc­cess­ful that BUSSQ of­fers the ser­vice to mem­ber-based or­gan­i­sa­tions such as trade unions, em­ployer as­so­ci­a­tions and other su­per­an­nu­a­tion funds.

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