Mt Buller News

Refunds on request

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WHEN snap COVID lockdowns occur it throws the snow and ski industry into turmoil and ruins holidays and long weekend plans for many keen snow-lovers.

During the latest state-wide lockdown stay at home restrictio­ns came into place on July 16 and ran through until midnight July 27 resulting in many visitors to the alpine regions cancelling their bookings.

In line with government directions for all residents not to travel further than 5km from their home it also resulted in Mt Buller and Mt Stirling being shut down to all visitors.

There were no ski lift operations, no Ski and Snowboard School or coaching programs, and the ski fields were closed and unpatrolle­d.

Food and beverage venues were able to offer take-away service only.

Notices on the Mt Buller website offered those with existing bookings during the lockdown period to reschedule arrangemen­ts or request a refund.

However, there were obviously some intending visitors who were not happy with those offers.

“It is not our fault,” said Rhylla

Morgan, public relations for BSL.

Ms Morgan said it was no one’s fault that the mountains had to shut, it was direction from the government in order to keep everyone safe from the COVID Delta strain of the virus.

“We can only do what we can and if a request is made for a refund then we have to abide by the government’s rules and do so,” she said.

“This of course is different to the snow ‘warranty’ where if there is no snow and no lifts then we also offer refunds.

“The resort followed COVID safe operating plans to ensure the health and wellbeing of staff, guests and the wider community.

“We’re taking steps to protect our guests, staff and resort community.

“Every year the health and safety of everyone in the resort is our top priority.

“We operated within the government’s regulation­s in response to the COVID-19 situation.

“Everyone remaining in the resort was required to follow all directions for physical distancing and hygiene, our collective safety counts on it.”

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