The latest in our series of nightmare clients
Exclusively for net: The latest in a series of anonymous accounts of nightmare clients
A friend of a friend approached me to make a website for her. I drafted a contract where I would set her up with a site, PayPal integration and lessons on how to update it. I asked for half of the fee up front, which she paid.
Within weeks, I developed a site for her. She also asked me to make a business card. I agreed to do it free of charge and delivered a printready image. She was ecstatic.
I gave her a few lessons, which didn’t go as well, so I agreed to upload her next few updates. We agreed that once I did that, she would pay the remaining 50 per cent of my fee.
I finalised the site, having done much more than we had agreed upon and sent an email with a notification and the invoice that the site was ready and I was happy to wrap the project up. No reply. I called her several times. She never picked up. I emailed her and tried to reach her through Facebook. After two months of unsuccessful attempts to reach her, I redirected her domain name to an ‘Under Construction’ page considering that, since the project hadn’t been paid for, it shouldn’t be delivered. IMMEDIATELY I got a call from her:
Client: (furious) So what? You’re keeping my site hostage now? That is so unprofessional!
Me: I’ve been trying to contact you for two months for the remainder of my payment. The moment you pay, your site goes back up.
Client: That’s ransom! Me: It’s really not. Very soon she paid me in full but demanded that I published all the content she had, which (in her words) I “promised to do”. I hadn’t but decided it would be easier to just publish the content and say our goodbyes.
About a year later she contacted me because she had run out of business cards and wanted the file again. I said I didn’t have it anymore but would recreate it for a fee. She never responded.