Dis­ap­pointed by Hyundai de­fects

NT News - Motoring - - CARS GUIDE -

Q: We took de­liv­ery of our Hyundai Veloster in Au­gust and no­ticed a large num­ber of paint de­fects on it. Af­ter an in­spec­tion by Hyundai it was con­firmed de­fects were present. Due to the ex­tent of the de­fects I re­quested a re­place­ment ve­hi­cle as I be­lieved it con­sti­tuted a ma­jor fail­ure un­der the Com­pe­ti­tion and Con­sumer Act 2010, but they dis­agreed and ad­vised that the only rem­edy they al­lowed for was for my pre­ferred work­shop to pro­vide a quote for the re­pairs. I pro­vided the quote to rec­tify all the de­fects in my ve­hi­cle, which was re­jected by Hyundai, as they did not agree on the ex­tent of the de­fects and the num­ber of pan­els af­fected. Fol­low­ing an­other in­spec­tion by the dealer, the man­u­fac­turer and their pre­ferred re­pairer I was ad­vised that a num­ber of the de­fects that have been high­lighted are con­sid­ered ac­cept­able for ‘‘a mass pro­duced ve­hi­cle that has been built to a bud­get’’. In­de­pen­dent mem­bers of the re­pair and

The de­fects in my ve­hi­cle are def­i­nitely not ac­cept­able by their guide­lines

in­sur­ance in­dus­try have said the de­fects in my ve­hi­cle are def­i­nitely not ac­cept­able by their guide­lines. I have sought the as­sis­tance of NSW Fair Trad­ing, how­ever to date it doesn’t ap­pear that this will be re­solved un­less it goes to a hear­ing. I look for­ward to your ad­vice. Halil Topal­cik, e-mail. A: There are no guide­lines on what is ac­cept­able and what is not when it comes to paint qual­ity. If you can’t re­solve your dif­fer­ences with Hyundai you’re left with nowhere to go but the court.

Q: I’ve had my 2005 Toy­ota Prius since new, it’s been garaged the whole time, and it’s nowhere near salt air, yet the car is rust­ing out at the bot­tom sill of the hatch door. Was rust a com­mon com­plaint in this model? Ge­off, Bur­wood, Vic. A: Rust wasn’t a par­tic­u­lar is­sue with the Prius any more than it is on any other Toy­ota. I would show it to your dealer and have Toy­ota in­spect it with a view to re­pair­ing it.

Q: I have two con­cerns with 2009 Ford FG XR6 cab-chas­sis, which has done 35,000km and I have owned from new. First, there is a clunk in the left rear when I stop the ve­hi­cle. The dealer says that ev­ery­thing is OK and that it is the petrol in the tank mov­ing around that is caus­ing the clunk when I stop. Sec­ond, when I switch gears from re­verse to drive or from re­verse to park I get a clunk in the driv­e­line. The deal­er­ship tells me this is OK for this type of ve­hi­cle. Are you aware of these prob­lems? Mario Rosero, e-mail. A: I doubt that the clunk on stop­ping is caused by petrol slosh­ing around in the tank, and the clunk on chang­ing gears is a com­mon one. I reckon both clunks are caused by a harsh­ness in the trans­mis­sion and could be im­proved by a soft­ware tweak.

Q: I notice from read­ing your col­umn that quite a few cars need fuel in­jec­tors changed. Could you please tell me what is the expected life of an in­jec­tor un­der metropoli­tan driv­ing con­di­tions? The rea­son I ask is be­cause I own a 1975 BMW 2002tii which has a Kugelfis­cher me­chan­i­cal fuel-in­jec­tion sys­tem, and­myme­chanic says that he would not tam­per with it. Ap­par­ently the in­jec­tion sys­tem on my car has not been touched since the car was new, yet it has never given me any trou­ble. I un­der­stand that mod-

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