Disappointed by Hyundai defects
Q: We took delivery of our Hyundai Veloster in August and noticed a large number of paint defects on it. After an inspection by Hyundai it was confirmed defects were present. Due to the extent of the defects I requested a replacement vehicle as I believed it constituted a major failure under the Competition and Consumer Act 2010, but they disagreed and advised that the only remedy they allowed for was for my preferred workshop to provide a quote for the repairs. I provided the quote to rectify all the defects in my vehicle, which was rejected by Hyundai, as they did not agree on the extent of the defects and the number of panels affected. Following another inspection by the dealer, the manufacturer and their preferred repairer I was advised that a number of the defects that have been highlighted are considered acceptable for ‘‘a mass produced vehicle that has been built to a budget’’. Independent members of the repair and
The defects in my vehicle are definitely not acceptable by their guidelines
insurance industry have said the defects in my vehicle are definitely not acceptable by their guidelines. I have sought the assistance of NSW Fair Trading, however to date it doesn’t appear that this will be resolved unless it goes to a hearing. I look forward to your advice. Halil Topalcik, e-mail. A: There are no guidelines on what is acceptable and what is not when it comes to paint quality. If you can’t resolve your differences with Hyundai you’re left with nowhere to go but the court.
Q: I’ve had my 2005 Toyota Prius since new, it’s been garaged the whole time, and it’s nowhere near salt air, yet the car is rusting out at the bottom sill of the hatch door. Was rust a common complaint in this model? Geoff, Burwood, Vic. A: Rust wasn’t a particular issue with the Prius any more than it is on any other Toyota. I would show it to your dealer and have Toyota inspect it with a view to repairing it.
Q: I have two concerns with 2009 Ford FG XR6 cab-chassis, which has done 35,000km and I have owned from new. First, there is a clunk in the left rear when I stop the vehicle. The dealer says that everything is OK and that it is the petrol in the tank moving around that is causing the clunk when I stop. Second, when I switch gears from reverse to drive or from reverse to park I get a clunk in the driveline. The dealership tells me this is OK for this type of vehicle. Are you aware of these problems? Mario Rosero, e-mail. A: I doubt that the clunk on stopping is caused by petrol sloshing around in the tank, and the clunk on changing gears is a common one. I reckon both clunks are caused by a harshness in the transmission and could be improved by a software tweak.
Q: I notice from reading your column that quite a few cars need fuel injectors changed. Could you please tell me what is the expected life of an injector under metropolitan driving conditions? The reason I ask is because I own a 1975 BMW 2002tii which has a Kugelfischer mechanical fuel-injection system, andmymechanic says that he would not tamper with it. Apparently the injection system on my car has not been touched since the car was new, yet it has never given me any trouble. I understand that mod-