Rat­tled by poor ser­vice of dealer

NT News - Motoring - - CARS GUIDE -

Q: On check­ing the oil level in my 2009 VE Calais V 3.6-litre SIDI V6 at 19,000km it was found to be low and was topped up by the dealer. It took 1.6 litres of oil, and then took a fur­ther 400 ml at the 22,000km mark.

Af­ter the check at 19,000km Gen­eral Mo­tors in­structed the dealer to mon­i­tor the oil level ev­ery 3000-4000km.

On check­ing a few items by the dealer it has im­proved, but it’s still us­ing 200-400ml per 3000-4000 km. This engine has a con­stant rat­tle when ac­cel­er­at­ing, which the dealer claims is not un­com­mon. The car is out of war­ranty at the end of this year and it looks as though I will be left with the prob­lems. Have you heard of any other 3.6l en­gines with these prob­lems? Gra­ham Ire­land, e-mail. A: They do have prob­lems; you are not alone. But you shouldn’t be left with the prob­lems, as you have re­ported the is­sues and they are be­ing dealt with. I would

I would keep the pres­sure up on the dealer and Holden to en­sure they don’t drop the ball

keep the pres­sure up on the dealer and Holden to en­sure they don’t drop the ball.

Q: On two oc­ca­sions re­cently, while driv­ing our 2001 VX Com­modore Se­ries III along the free­way the brake pedal travel has sud­denly in­creased to about half pedal. On both oc­ca­sions the Park Brake/ Brake Fail warn­ing light il­lu­mi­nated fol­lowed by a warn­ing chime. The brakes felt nor­mal ex­cept for the in­crease in pedal travel. Af­ter pulling over and pump­ing the brake pedal, the warn­ing light went off and the brake pedal travel re­turned to nor­mal. Brake fluid lev­els are nor­mal and hand brake travel and func­tion also are nor­mal. Have you any sug­ges­tions as to what may be caus­ing this prob­lem?

Bob and Robyn Mil­gate, e-mail.

A: It sounds like it could be a prob­lem with the brake mas­ter cylin­der. Take it to a brake spe­cial­ist who should be able to sort it out for you.

Q: Re­cently, when I touch the ac­cel­er­a­tor in my 2002 Kia Rio the engine stalls. Af­ter that the engine per­forms well. Ex­cept for giv­ing the in­jec­tors a clean and telling me to run 95 oc­tane the dealer doesn’t know what causes it. I sus­pect it might be a sen­sor. Have you heard of any sim­i­lar is­sues? Alan Brown, e-mail. A: I doubt it’s the petrol, and like you reckon it could be a sen­sor.

Q: My Holden Cruze has de­vel­oped a high-pitched squeal that goes away when a heavy brake ap­pli­ca­tion is made. At the 45,000km ser­vice I asked for this to be checked. I was ad­vised that the cause was worn brake pads and lipped brake ro­tors, and I must re­place them. I have had sev­eral new cars over the past 15 years with most do­ing around 100,000km and have never had to re­place brake pads let alone ro­tors. The dealer said they were a wear­ing item and not cov­ered by war­ranty, and Holden con­firmed the dealer’s ad­vice when queried. The cus­tomer ser­vice per­son said that engi­neer­ing had ad­vised the brakes were

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