Kept in the dark about head­lights

NT News - Motoring - - CARS GUIDE -

Q: The head­lights on my 2012 VW Amarok High­line can at best be de­scribed as pa­thetic. When I com­plained to the dealer at the first ser­vice I was ad­vised the lights were within spec­i­fi­ca­tion. The dif­fer­ence be­tween high and low beam is mar­ginal, as ev­i­denced by me driv­ing around for the last two months on high beam all the time with­out ever be­ing abused or flashed. I have been in con­tact with VW Aus­tralia, jumped through all their hoops, taken it to an­other dealer to have them as­sess it, only to be told that lights were within spec­i­fi­ca­tion. I am led to be­lieve the MY13 Amarok is fit­ted with the ‘‘Vari­ant 2’’ light­ing sys­tem, which is far su­pe­rior to the ear­lier sys­tem. De­spite e-mails to both VW Ger­many and VW Aus­tralia ask­ing if the later light­ing sys­tem would fit to my ve­hi­cle, I re­ceived an e-mail from VW Aus­tralia headed ‘‘Sec­ond and Fi­nal re­sponse’’ to my com­plaint that states that as the ve- hi­cle had been ex­am­ined by two au­tho­rised VW deal­er­ships and it has been de­ter­mined to be op­er­at­ing to the man­u­fac­turer’s spec­i­fi­ca­tion, and no fault has been found with head­lights, noth­ing fur­ther will be done. When I asked one of the deal­ers if I was the only one com­plain­ing he told me three out of ev­ery five peo­ple com­plain about the poor light­ing. I am at a loss as to where to go from here, I love the ve­hi­cle, but hate the poor light­ing. Ian Page, e-mail. A: We put Ian’s ques­tions to VW and they re­sponded by say­ing they would con­tact him and get his car in to check the head­light align­ment, but to date noth­ing has hap­pened. Given VW’s ap­par­ent re­morse over its han­dling of the com­plaints from cus­tomers about its prod­ucts I would sug­gest Ian con­tact the com­pany with his is­sues again, even con­tact John White, the com­pany’s man­ag­ing di­rec­tor, who says in a re­cent news­pa­per ad­ver­tise­ment that VW is happy to help an­swer any ques­tion a cus­tomer, or po­ten­tial cus­tomer might have. Put him to the test.

Q: I would like to know why the turbo in my 2008 diesel Mit­subishi Tri­ton GLXR tri­ton dual-cab just stops work­ing. It hap­pens about once a month, it can be when it is tow­ing or not, the weather could be hot or cold, or when it is work­ing harder. No lights come on, and the turbo does not make any un­usual sounds. If I pull over and shut down the mo­tor and restart, the turbo is back in ac­tion. My me­chanic hasn’t been able to find any faults, and he’s changed the air fil­ter and a few other parts. What can I do? Craig, e-mail. A: This is one of the nas­ties of mod­ern cars; the is­sues that have no ready ex­pla­na­tion. It could be an elec­tronic is­sue. The com­puter could be de­tect­ing some­thing is not right, so shuts the turbo off. Re-start­ing would have the ef­fect of re­boot­ing the com­puter.

Q: Af­ter read­ing re­cent com­plaints in your col­umn about oil con­sump­tion of the Com­modore V6 I checked the oil level in my Se­ries II Com­modore SV6 and was stunned to find it didn’t reg­is­ter on the dip­stick at all. There has never been any in­di­ca­tion, warn­ing lights etc to sug­gest there might have been a prob­lem. It took 3.5 litres of oil to re­turn it to the cor­rect level. It has done just un­der 28,000km and it was 15,000km since its last ser­vice. When I re­ported the high us­age at the 30,000km ser­vice, the dealer ad­vised that it met Holden’s spec and I had noth­ing to worry about as the engine still had about four litres of oil left. I protested that the oil us­age was not cor­rect and it should be fixed. It was then that they ad­vised that Holden was aware of the prob­lem and it was a breath­ing is­sue with the mo­tor, oil was be­ing sucked from the sump and blown out the ex­haust. They said Holden was work­ing on the prob­lem and a fix was due later this

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