Kept in the dark about headlights
Q: The headlights on my 2012 VW Amarok Highline can at best be described as pathetic. When I complained to the dealer at the first service I was advised the lights were within specification. The difference between high and low beam is marginal, as evidenced by me driving around for the last two months on high beam all the time without ever being abused or flashed. I have been in contact with VW Australia, jumped through all their hoops, taken it to another dealer to have them assess it, only to be told that lights were within specification. I am led to believe the MY13 Amarok is fitted with the ‘‘Variant 2’’ lighting system, which is far superior to the earlier system. Despite e-mails to both VW Germany and VW Australia asking if the later lighting system would fit to my vehicle, I received an e-mail from VW Australia headed ‘‘Second and Final response’’ to my complaint that states that as the ve- hicle had been examined by two authorised VW dealerships and it has been determined to be operating to the manufacturer’s specification, and no fault has been found with headlights, nothing further will be done. When I asked one of the dealers if I was the only one complaining he told me three out of every five people complain about the poor lighting. I am at a loss as to where to go from here, I love the vehicle, but hate the poor lighting. Ian Page, e-mail. A: We put Ian’s questions to VW and they responded by saying they would contact him and get his car in to check the headlight alignment, but to date nothing has happened. Given VW’s apparent remorse over its handling of the complaints from customers about its products I would suggest Ian contact the company with his issues again, even contact John White, the company’s managing director, who says in a recent newspaper advertisement that VW is happy to help answer any question a customer, or potential customer might have. Put him to the test.
Q: I would like to know why the turbo in my 2008 diesel Mitsubishi Triton GLXR triton dual-cab just stops working. It happens about once a month, it can be when it is towing or not, the weather could be hot or cold, or when it is working harder. No lights come on, and the turbo does not make any unusual sounds. If I pull over and shut down the motor and restart, the turbo is back in action. My mechanic hasn’t been able to find any faults, and he’s changed the air filter and a few other parts. What can I do? Craig, e-mail. A: This is one of the nasties of modern cars; the issues that have no ready explanation. It could be an electronic issue. The computer could be detecting something is not right, so shuts the turbo off. Re-starting would have the effect of rebooting the computer.
Q: After reading recent complaints in your column about oil consumption of the Commodore V6 I checked the oil level in my Series II Commodore SV6 and was stunned to find it didn’t register on the dipstick at all. There has never been any indication, warning lights etc to suggest there might have been a problem. It took 3.5 litres of oil to return it to the correct level. It has done just under 28,000km and it was 15,000km since its last service. When I reported the high usage at the 30,000km service, the dealer advised that it met Holden’s spec and I had nothing to worry about as the engine still had about four litres of oil left. I protested that the oil usage was not correct and it should be fixed. It was then that they advised that Holden was aware of the problem and it was a breathing issue with the motor, oil was being sucked from the sump and blown out the exhaust. They said Holden was working on the problem and a fix was due later this