Door drain the­ory holds no wa­ter

NT News - Motoring - - CARS GUIDE -

Q: Could you please give me ad­vice, or help in a mat­ter with a Subaru XV I pur­chased? Ev­ery time I wash my car or it rains the doors fill up with wa­ter and it takes 30-40 sec for the wa­ter to drain out when I open them. Subaru says that this it is part of the de­sign and is not a fault, but what car com­pany builds their cars so the doors fill with wa­ter? I have been told that the doors are made from gal­vanised steel and will not rust, but there is also a con­cern that the electrics will cor­rode leav­ing me with ex­pen­sive bill for win­dow mo­tors, wires, door locks, elec­tric mir­ror electrics etc. It is also damned an­noy­ing. I just can’t be­lieve Subaru. I have owned many makes of cars and none have had the doors fill with wa­ter. Peter Ryder, e-mail. A: It is nor­mal for some wa­ter to flow through the doors. Doors on all makes and mod­els have drains to al- low it to get out. It does seem un­usual that the wa­ter ac­cu­mu­lates in the doors to the ex­tent that it takes up to 40 sec­onds to drain away. I would be mak­ing sure that there is noth­ing im­ped­ing the drainage. I would be seek­ing a meet­ing with the dealer to re­view the is­sue, if that doesn’t solve the prob­lem go di­rectly to Subaru, and if that fails call in a body ex­pert and have an in­de­pen­dent assess­ment made. One pos­si­ble ex­pert you could con­sult is Graeme Cuth­bert on 0422 444 335.

Q: I have been fight­ing with Nis­san in re­gards to a prob­lem with the CVT Trans­mis­sion on my 2009 model X-Trail. The trans­mis­sion has a grind­ing noise and some­times a clank­ing noise at 10-20 km/h. I re­ported it to the dealer at 44,714 km, but was told it was ‘‘nor­mal’’ and they re­fused to do any­thing about it. I then went to Nis­san and sound record­ings were taken, but still I was ad­vised there was not a prob­lem. The noise is steadily get­ting worse, but the car is now out of war­ranty. I have had the trans­mis­sion checked by an in­de­pen­dent trans­mis­sion spe­cial­ist, who tells me the trans­mis­sion is dam­aged be­yond re­pair and will need to be re­placed at a cost of ap­prox­i­mately $9000. I un­der­stand that this is a com­mon prob­lem, so why isn’t this recog­nised as a fault? My wife and I are pen­sion­ers and we pur­chased this ve­hi­cle in good faith, as our last car, and hop­ing to do some trav­el­ling around Aus­tralia. We are now very ner­vous about it, as we could be stranded any­where when the trans­mis­sion blows up, and it will cost around $9000 to re­place, which we don’t have. Gra­ham Roach, Cran­bourne East, Vic. A: Don’t worry about the ex­pi­ra­tion of the war­ranty be­cause you still have rights un­der our con­sumer laws. It does sound as though there is a gen­uine prob­lem with the trans­mis­sion, so you should con­tinue to press your claim with Nis­san. If that fails to get any ac­tion I would rec­om­mend you con­tact the Con­sumer Af­fairs peo­ple and pur­sue the mat­ter through le­gal chan­nels.

Q: My 2012 Kia Sportage Diesel auto has an in­ter­mit­tent prob­lem, oc­cur­ring maybe ev­ery three weeks when the en­gine dies un­der ac­cel­er­a­tion from a stand­still. This also oc­curred while re­vers­ing up a steep in­cline. The dealer altered a set­ting, but it failed to rec­tify the prob­lem, and an­other dealer told me that the car was do­ing a ‘‘stall test’’. As this hap­pens in­fre­quently, I doubt that turbo lag is the cause. If the stall test the­ory is rel­e­vant, then the man­age­ment sys­tem in the ve­hi­cle needs chang­ing. This is a safety is­sue. I have twice writ­ten to Kia,

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