Q&A

NT News - - CLASSIFIEDS -

Tif­fany Hal­coop, ser­vice man­ager, Gold Coast Chrysler Jeep Dodge

WHAT DO YOU DO?

My role in the ser­vice depart­ment is over­all ac­count­abil­ity for ve­hi­cle ser­vices and re­pairs com­ple­tion in ac­cor­dance with man­u­fac­turer re­quire­ments. Fix it right first time, ev­ery time. It’s my job to en­sure cus­tomers’ needs are met or ex­ceeded dur­ing ev­ery visit to the ser­vice depart­ment. We are al­ways look­ing for “the pickle” for our cus­tomers, to earn that 10/10 feed­back. I look af­ter the ser­vice front­line per­son­nel, tech­ni­cians and ap­pren­tices in my team here at Gold Coast Chrysler, Jeep, Dodge and Gold Coast Fiat/Alfa Romeo.

WHAT ARE YOU STUDY­ING? I com­pleted a Cer­tifi­cate III in Light Ve­hi­cle Me­chan­i­cal Tech­nol­ogy via ap­pren­tice­ship.

I’m about to com­plete my sec­ond ap­pren­tice­ship, a Cer­tifi­cate III in Au­to­mo­tive Elec­tri­cal Tech­nol­ogy. I wanted to ex­pand the knowl­edge I have gained from 10-plus years in the in­dus­try, which will add value to my role and help me at home fix­ing my own cars. I was able to shave 2½ years off my stud­ies with prior learn­ing.

EX­PLAIN YOUR IN­TER­EST IN CARS...

I’m a drift car racer. I can’t help slid­ing in a rear-wheel-drive car. Over­steer is my friend. We do this in tandems and groups, with the cars be­ing close to, rather than faster than, one an­other. You also need to know how to fix cars.

BEST AD­VICE FOR OTH­ERS? Find a great em­ployer who is will­ing to give you the op­por­tu­nity to com­plete an ap­pren­tice­ship. GOOD OIL: Tif­fany Hal­coop is em­ployed as a ser­vice man­ager. Pic­ture: RICHARD WALKER

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