Be the best you can
There are five important criteria employers look for when hiring the best professional transport operators
IASKED THE QUESTION recently: “When you are looking for someone to work with, either an employee or a sub-contractor, who will spend a substantial time on the road driving from point A to point B and interacting with the general public on your behalf?” What are the five most important things you look for in a person?
This is the feedback I received from a community of 50,000 drivers and transport owners and operators. I trust that this will help owner-drivers, employees and employers find the best-quality person for their extensive range of jobs throughout this great land we call Australia.
• Attitude of the person: 44 per cent
• Customer service and communication: 21 per cent
• Driving ability and record: 15 per cent
• Personal hygiene: 12 per cent
• Mechanical skill: 8 per cent
Let’s talk about these. It wasn’t a particularly big surprise that attitude came out on top, however it is surprising that your attitude makes up for almost half of you getting employed or engaged as a transport operator or an owner-driver.
This month we are going to talk about the top two and next month we will talk about the last three areas that we look for when employing or engaging a person in a job.
A professional transport operator has a good sense of responsibility and adheres to the safety requirements when driving, is courteous to clients, and treats the freight with utmost care. They are reliable and follow through with their commitment and understand the necessities of meeting deadlines.
Professional drivers seek solutions to logistical challenges and don’t complain or whinge for change to occur. They are focused on commitment, communication and delivering results to further the company’s mission. Their sense of responsibility means they take ownership in their role by keeping industry knowledge and skills current.
Professional transport operators do what they say they’re going to do, how and when they promise to do it. They respect that their employers and customers have deadlines and schedules that highly depend on their expert performance. A professional truck driver aims to be part of the solution to shipping and cargo transport challenges.
To be a respected professional transport operator, they will not skimp on any aspects of the rules and regulations of the Australian transport industry either. They are confident in their approach and the genuinely professional driver takes great pride and satisfaction of having done the job right, legally and safely.
They also treat and respect the equipment as if they were making the payments on it and give real value for money that their employer and customers spend. They are responsible and reliable, and will also prove that they are indispensable.
Ultimately, professional truck operators come to work each day well rested and prepared to meet the day’s challenges.
It is vital to have patience with other drivers on the road. By interacting courteously, professional drivers help keep our highways safe.
Further, they treat their load with respect and the understanding that the customer’s product is of prime importance.
In the transport industry, drivers who have a good sense of humour are great for morale to laugh and let things roll off one’s back. There will be times when things get stressful and you are stuck in a spot, due to breakdowns or traffic snarls. The situation will eventually turn out, and things will get better.
“Ability to communicate – be on the phone to the customer (or our office) before the customer sees a problem. Always be on the front foot.” – Andy Campbell.
CUSTOMER SERVICE AND COMMUNICATION
A natural tendency for customer service is an essential quality for the professional transport operator when dealing with customers or clients who are either shipping or receiving freight. They know some small habits people can use to judge others for self-improvement.
They try to have a good working relationship with everyone they work with and know how to get on well with their employers, clients, warehouse workers, truck stop staff, other drivers and everyone they meet during their workday.
Being able to cope with working on one’s own for long hours or days at a time takes a certain level of skill, and they may find themselves lonely at times. Even the fact that they spend most of their time alone on the road, excellent interpersonal skills will turn inexperienced truck drivers into great ones. The professional transport operator has the self-confidence to handle almost any problem alone, and knows how to make the right decision during an emergency, at a moment’s notice.
They remember their instructions and do not lose sight of the big picture. They communicate any issues with the freight coordinator and their clients when things go awry so that everyone remains on the same page. They fully contribute to being part of the solution and not the problem. While it is essential to maintain a set schedule, it is equally important to exercise patience when issues arise.
Don’t hesitate to send me a message and I will send you some information on your topic in the question. If you would like to know more secrets of my 30 years of industry experience, I am pleased to offer you a 30-minute free discovery session where we can talk about “what is your plan, so everything doesn’t fall back to you” in your business. Or we can go deeper into your business, your fears, your story or your battles within these 30 minutes. It is up to you and, guess what, it’s absolutely free!
Feel free to share this article if you think it can add value to your family, friends or colleagues. Thank you and I hope you learned something new from this short read.
“A professional transport operator has a good sense of responsibility”