Hino ups its advantage
HINO AUSTRALIA claims to have further strengthened its range of business solutions, Hino Advantage, with a technology-driven, customerfocused addition.
“New innovative technology provided by National Transport Insurance (NTI) has enhanced the Hino Roadside Assist program even further – stranded customers are now sent an SMS link to a map which updates the location of their service technician in real-time,” Hino Motor Sales Australia chairman and CEO Steve Lotter says.
The program is powered by NTI’s Truck Assist App, which also claims to enhance the response time by assigning breakdown cases to the nearest available technician more efficiently. Hino Roadside Assist is complementary with every new Hino truck and available to customers 24 hours a day for the first three years after their purchase.
“At Hino, we are driven to do more for our customers, who are increasingly telling us that the range, model and specification of the vehicle is simply one part of the purchasing decision,” Lotter says.
“Of equal importance are the services provided during and after the purchasing lifecycle, which is why we are continuing to evolve the Hino Advantage offering.
“It now includes a capped price service program, along with Hino Traq telematics, Hino Genuine Parts, finance options, and customer support provisions via our Customer Care Centre.”
Lotter says Hino extended its capped price service program in April to include all Hino trucks compliant with Euro 5 emissions.
“Hino is the only truck manufacturer in Australia to offer a capped price service program – this provides customers with the ability to budget ahead, reduce overall operating costs and peace of mind.”