Hino ups its ad­van­tage

Owner Driver - - Tech Briefs -

HINO AUS­TRALIA claims to have fur­ther strength­ened its range of busi­ness solutions, Hino Ad­van­tage, with a tech­nol­ogy-driven, cus­tomer­fo­cused ad­di­tion.

“New in­no­va­tive tech­nol­ogy pro­vided by Na­tional Trans­port In­sur­ance (NTI) has en­hanced the Hino Road­side As­sist pro­gram even fur­ther – stranded cus­tomers are now sent an SMS link to a map which up­dates the lo­ca­tion of their ser­vice tech­ni­cian in real-time,” Hino Mo­tor Sales Aus­tralia chair­man and CEO Steve Lot­ter says.

The pro­gram is pow­ered by NTI’s Truck As­sist App, which also claims to enhance the re­sponse time by as­sign­ing break­down cases to the near­est avail­able tech­ni­cian more ef­fi­ciently. Hino Road­side As­sist is com­ple­men­tary with every new Hino truck and avail­able to cus­tomers 24 hours a day for the first three years af­ter their pur­chase.

“At Hino, we are driven to do more for our cus­tomers, who are in­creas­ingly telling us that the range, model and spec­i­fi­ca­tion of the ve­hi­cle is sim­ply one part of the pur­chas­ing de­ci­sion,” Lot­ter says.

“Of equal im­por­tance are the ser­vices pro­vided dur­ing and af­ter the pur­chas­ing life­cy­cle, which is why we are con­tin­u­ing to evolve the Hino Ad­van­tage of­fer­ing.

“It now in­cludes a capped price ser­vice pro­gram, along with Hino Traq telem­at­ics, Hino Gen­uine Parts, finance op­tions, and cus­tomer sup­port pro­vi­sions via our Cus­tomer Care Cen­tre.”

Lot­ter says Hino ex­tended its capped price ser­vice pro­gram in April to in­clude all Hino trucks com­pli­ant with Euro 5 emis­sions.

“Hino is the only truck man­u­fac­turer in Aus­tralia to of­fer a capped price ser­vice pro­gram – this pro­vides cus­tomers with the abil­ity to bud­get ahead, re­duce over­all op­er­at­ing costs and peace of mind.”

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