SYS­TEM NEWS

WHAT TO DO IF YOU IN­AD­VER­TENTLY BUY A NON-GEN­UINE PROD­UCT

PC & Tech Authority - - CONTENTS -

Is AMD tak­ing se­ri­ous mar­ket share with Thread­rip­per?

There’s an old say­ing about a lum­ber­jack who once said “I’ve changed the han­dle six times and the head seven times but this is still the best axe I’ve ever owned”. It’s clear af­ter that many changes that the axe was not the one he started with. But what about when you buy a smart­phone? At what point does a “re­fur­bished” phone be­come a “fake”?

That’s the sit­u­a­tion Dan found him­self in when he re­cently pur­chased an iPhone on eBay. He picked up one of Ap­ple’s hand­sets on Ebay but dis­cov­ered it was not as it seemed.

“It’s got a gen­uine ap­ple logic board in­side it but that is lit­er­ally the only gen­uine com­po­nent left in it as far as I can tell. Even the cas­ing is a poor replica with bad type­faces. Screen is dim, the cas­ing is poor and has bad ty­pog­ra­phy on it; the charger is a poor fake; the head­phones are fake; the box is a bad qual­ity re­print,” said Dan.

Dan paid for the item through PayPal. Af­ter re­ceiv­ing the poor qual­ity “re­fur­bished” unit, Dan did some re­search and dis­cov­ered that while the seller in ques­tion had over 23,000 pos­i­tive re­views, sug­gest­ing they were a le­git­i­mate seller, it’s likely the plac­ing of the pos­i­tive re­views was au­to­mated. There were a few neg­a­tive re­views for the seller and all pointed to “dodgy coun­ter­feits” said Dan. And fur­ther re­search found neg­a­tive com­ments about the seller on other fo­rums like Ozbar­gain and Whirlpool.

So, if this hap­pens to you, what can you do? Ebay has a page that takes some find­ing with in­struc­tions for “Your item didn’t match the list­ing, or it ar­rived faulty or dam­aged”. The onus is on you to send it back, us­ing tracked de­liv­ery with the is­sue of who pays de­pend­ing on why you want to re­turn the item. There are also in­struc­tions on print­ing the re­turn la­bel and other in­for­ma­tion.

PayPal also has a dis­pute res­o­lu­tion process. That process can take some time and if you and the seller can’t come to an agree­ment on how to re­solve the is­sue then PayPal can step in and de­cide the out­come.

In Dan’s case, PayPal stepped up and said that they would be re­fund­ing him al­though he was still wait­ing for the money to come through.

WHAT CAN YOU DO TO AVOID THE SAME SIT­U­A­TION?

1. BUY FROM REP­UTABLE DEAL­ERS

This is easy to say but can be harder to do. In Dan’s case, he fol­lowed the first step we should all go through when buying on­line and check­ing the seller’s re­views. In this case, the weight of num­bers passed the “sniff test” with over 23,000 pos­i­tive re­views.

But it’s worth do­ing a sec­ondary check of the seller’s name to en­sure they aren’t flood­ing their ac­count with pos­i­tive re­views. And look at the neg­a­tive re­views. If there’s a pat­tern then steer­ing clear might be wise.

2. BUY FROM LO­CAL SEC­OND-HAND DEAL­ERS Many lo­cal sec­ond-hand out­lets of­fer used gear like smart­phones and com­put­ers at de­cent prices. And, you have the ad­van­tage of be­ing able to go to the seller di­rectly if there’s a prob­lem. Good deal­ers will of­ten go a step fur­ther to en­sure their rep­u­ta­tion is main­tained. For ex­am­ple, the dis­play on a com­puter I pur­chased from a sec­ond-hand dealer de­vel­oped a fault and the they re­placed it even though it was out of war­ranty.

3. MANY BIG-NAME BRANDS SELL RE­FUR­BISHED GEAR Al­though you won’t save as much as you would with used gear, Ap­ple, Len­ovo, Dell and oth­ers all of­fer new or fac­tory re­fur­bished gear at good dis­counts with full new-prod­uct war­ranties.

NEED HELP? EVER HAD AN IS­SUE AS A CON­SUMER? IN­VES­TI­GA­TOR CAN HELP.

If you’ve had an is­sue or had some­thing hap­pen and you think in­ves­ti­ga­tor could help, email your prob­lem to in­ves­ti­ga­tor@pcan­dtechau­thor­ity. com.au

ANTHONY CARU­ANA has worked for al­most ev­ery ma­jor mast­head in the Aus­tralian IT press. As an ex­pe­ri­enced IT pro­fes­sional – hav­ing worked as the lead IT ex­ec­u­tive in sev­eral busi­nesses, he brings a unique insight to his re­port­ing of IT for both busi­nesses and con­sumers.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.