PC & Tech Authority - - TECHDESK NEWS -

Dell is re­fus­ing to say whether it was hacked, de­spite an on­go­ing scam that ap­pears to rely on data only the PC com­pany would hold.

The scam is e ec­tively a tech­ni­cal sup­port call racket, where crim­i­nals phone cus­tomers pos­ing as Dell rep­re­sen­ta­tives. Whereas the com­mon Mi­crosoft scam is spec­u­la­tive, the fake Dell sta er is equipped with enough per­sonal details to make it con­vinc­ing.

“I am so get­ting tired of scam­mers call­ing me say­ing they are from Dell and want to look at some alerts on my PC,” reads a typ­i­cal tweet from Charles Wad­dell. “Dell what are you do­ing about my data that was stolen from you?”

Call re­cip­i­ents claim the scam­mer know their PC se­rial num­bers as well as the names, phone num­bers and email ad­dresses given at the time of pur­chase.

The ac­cess to such details sug­gests a se­cu­rity breach, but Dell has stead­fastly re­fused to ad­mit any prob­lem and in a state­ment con­tin­ues to claim that the scam is in­dus­try-wide.

“We’re aware that some scam­mers claim­ing to work for Dell have con­tacted our cus­tomers us­ing ba­sic in­for­ma­tion about their Dell ser­vice his­tory. Be­ing aware of the is­sue, we’re tak­ing proac­tive mea­sures to shut down these scam­mers and make our cus­tomers aware of the scam,” the com­pany said.

The is­sue dates back to at least 2016, but se­cu­rity ex­perts spec­u­late Dell could have an on­go­ing prob­lem. “If it’s not a hack in the tra­di­tional sense, it may have been an ‘in­side job’ by some­one who had ac­cess to the in­for­ma­tion,” said Graham Clu­ley, an in­de­pen­dent se­cu­rity ex­pert.

“For in­stance, sta at a call cen­tre may have ac­cess to sen­si­tive in­for­ma­tion. Other pos­si­bil­i­ties in­clude data be­ing stored in an un­se­cured cloud bucket.”

Clu­ley said that the com­pany should come clean if it has been specif­i­cally tar­geted. “It doesn’t mat­ter if a com­pany has been hacked or not,” said Clu­ley. “What mat­ters is if customer data may have been breached, they de­serve to know if there is a chance that their details may be in the hands of crim­i­nals.”

Dell says that the scam is in­dus­try­wide – not a spe­cific at­tack

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.