VIVE WIRELESS ADAPTER HAS A ‘COMPATIBILITY ISSUE’ WITH SOME RYZEN PCS

HTC is offering refunds to affected users while it continues to investigate the issue.

HTC confirmed there is a “compatibility issue” between its $299 wireless adapter accessory for its Vive VR headset and some Ryzen PCs, but it’s not sure what exactly is causing the problem. Affected users can request a refund if they don’t want to wait for HTC to figure things out.

“We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause,” HTC said.

HTC has been investigating the issue since at least the end of last week. There has been no update on the situation as of this writing. However, HTC said it will process “Ryzen-related returns” from its retail partners and direct orders, even if the return window has closed.