DDS leads sat­is­fac­tion poll

Pharmacy Daily - - Front Page -

DIS­COUNT Drug Stores (DDS) has once again taken out the top hon­ours in the monthly Cus­tomer Sat­is­fac­tion Awards con­ducted by Roy Mor­gan Re­search, with the Sigma Health­care brand win­ning the sur­vey in Aug 2018 for the fourth month run­ning.

The awards are col­lated from Roy Mor­gan’s Sin­gle Source Sur­vey of about 50,000 Aus­tralians an­nu­ally, with the Aug phar­macy fig­ures based on a rolling an­nual sam­ple of 9,277 con­sumers who had vis­ited phar­ma­cies dur­ing the pe­riod.

DDS had a 92% sat­is­fac­tion rat­ing for the month, fol­lowed by Price­line Phar­macy which was in sec­ond spot, fol­lowed by My Chemist, Am­cal and then Chemist Ware­house.

Other monthly win­ners this year have in­cluded Price­line Phar­macy, which topped the sur­vey in Apr, as well as MyChemist which came out on top in Jan and Feb, while DDS also took out the hon­ours in Mar.

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