Change essential to PSA’s future

OPERATIONAL changes being implemented by the Pharmaceutical Society of Australia (PSA) at a national level are critical to ensuring it is “fit for the future”, CEO, Dr Shane Jackson believes.

Speaking at PSA19, Jackson confirmed the organisation has commenced an “operational transformation” aimed at preparing for the Seventh Community Pharmacy Agreement (7CPA).

“We’ve got significant investment in digital delivery,” he said.

“We’re restructuring aspects of our program delivery, products and services.

“We’re reviewing all aspects of our products and services to make sure they are fit for the future from a content and deliver point-of-view.

“So that means we need to have the right people to be able to help that.

“We need to have the right delivery methods going forward in an increasingly digital age.”

Jackson said members needs were being focused on as part of the restructure.

“The transformation is about making sure that we have investment in the right areas, that we deliver member value, that we deliver improved member experience and that all of our products and services help pharmacists deliver quality services in practice and really make an impact for their patients,” he said.

“We will need to look at the expertise within the organisation to make sure that we have the capability to be able to take us forward and that’s what we’re doing.

“That’s what we’ve done over the last couple of weeks, and we’ve got some plans that we’ve got in place over the next three to four months to take use to the next phase.”