WISE UP TO THE AI REV­O­LU­TION

Qantas - - Qbusiness. -

Will a ro­bot take your job? Wrong ques­tion. In­stead, ask how you can take ad­van­tage of new jobs and in­dus­tries spring­ing up along­side ar­ti­fi­cial in­tel­li­gence and how you can train your em­ploy­ees to work ef­fec­tively be­side ro­bots.

Com­pa­nies that see in­te­grat­ing ar­ti­fi­cial in­tel­li­gence (AI) into their busi­ness as to­mor­row’s prob­lem are lag­ging be­hind in a big way.

Global pro­fes­sional ser­vices firm Gen­pact leads its clients through real-world dig­i­tal trans­for­ma­tion. It has award-win­ning ex­pe­ri­ence in de­liv­er­ing busi­ness process ser­vices for For­tune 500 com­pa­nies from New York to New Delhi and its Aus­tralian team pairs that ex­pe­ri­ence with lo­cal client knowl­edge.

In the buzz­word blitz that sur­rounds AI, Gen­pact in­vites you to imag­ine the po­ten­tial for your busi­ness and get ex­cited.

“We’re try­ing to get peo­ple more used to the AI cul­ture. A bot is just an­other team mem­ber.”

Speed to know

AI has be­come deeply em­bed­ded in our lives, talk­ing to us via Siri, Alexa, Google Home and un­flap­pable cus­tomer ser­vice chat­bots. It’s analysing med­i­cal scans with pre­vi­ously unimag­in­able speed and ac­cu­rately pre­dict­ing pur­chase trends in ev­ery­thing from homes to hockey sticks. It un­der­pins the fu­ture of au­ton­o­mous ve­hi­cles. Tech com­pa­nies led the way; now all in­dus­tries must fig­ure out what ben­e­fits AI can bring to their pro­cesses – and make it hap­pen.

You + ro­bots

Shift your mind­set – AI is not com­ing to get your job. Yes, in­creased in­te­gra­tion of ro­bot­ics will see some jobs dis­placed. But many new jobs and in­dus­tries are spring­ing up in re­sponse to the shifts in pro­duc­tiv­ity and cus­tomer de­mand that AI brings.

BT Fi­nan­cial Group, for in­stance, is form­ing a new tal­ent pool that can op­er­ate along­side AI tech­nolo­gies. “We have 50 hu­mans do­ing pay­ments pro­cess­ing. But when I see the re­port, I see a team of 60, as the bots are part of the work­force,” says COO An­drew Walker. “It’s in the very early stages but we’re try­ing to get peo­ple more used to the AI cul­ture. A bot is just an­other team mem­ber.”

Aus­tralia’s got tal­ent...

Still, it’s vi­tal to recog­nise that as new realms of work open up, new skills are needed to nav­i­gate them. A world­wide sur­vey by Gen­pact and the For­tune Knowl­edge Group found that 82 per cent of se­nior ex­ec­u­tives are plan­ning for AI im­ple­men­ta­tion by 2020 but only 38 per cent are pro­vid­ing reskilling op­por­tu­ni­ties for their em­ploy­ees.

Work­ers are ex­cited about the fu­ture of AI. In an­other study by Gen­pact, the ma­jor­ity of Aus­tralian work­ers said they would be com­fort­able work­ing with ro­bots in the next three years – more than their coun­ter­parts in the United States and the United King­dom. The key to suc­cess is adap­ta­tion, for both lead­ers and work­ers. Stay open to work­ing along­side and learn­ing from com­put­ers, what­ever your role.

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