WISE UP TO THE AI REVOLUTION
Will a robot take your job? Wrong question. Instead, ask how you can take advantage of new jobs and industries springing up alongside artificial intelligence and how you can train your employees to work effectively beside robots.
Companies that see integrating artificial intelligence (AI) into their business as tomorrow’s problem are lagging behind in a big way.
Global professional services firm Genpact leads its clients through real-world digital transformation. It has award-winning experience in delivering business process services for Fortune 500 companies from New York to New Delhi and its Australian team pairs that experience with local client knowledge.
In the buzzword blitz that surrounds AI, Genpact invites you to imagine the potential for your business and get excited.
“We’re trying to get people more used to the AI culture. A bot is just another team member.”
Speed to know
AI has become deeply embedded in our lives, talking to us via Siri, Alexa, Google Home and unflappable customer service chatbots. It’s analysing medical scans with previously unimaginable speed and accurately predicting purchase trends in everything from homes to hockey sticks. It underpins the future of autonomous vehicles. Tech companies led the way; now all industries must figure out what benefits AI can bring to their processes – and make it happen.
You + robots
Shift your mindset – AI is not coming to get your job. Yes, increased integration of robotics will see some jobs displaced. But many new jobs and industries are springing up in response to the shifts in productivity and customer demand that AI brings.
BT Financial Group, for instance, is forming a new talent pool that can operate alongside AI technologies. “We have 50 humans doing payments processing. But when I see the report, I see a team of 60, as the bots are part of the workforce,” says COO Andrew Walker. “It’s in the very early stages but we’re trying to get people more used to the AI culture. A bot is just another team member.”
Australia’s got talent...
Still, it’s vital to recognise that as new realms of work open up, new skills are needed to navigate them. A worldwide survey by Genpact and the Fortune Knowledge Group found that 82 per cent of senior executives are planning for AI implementation by 2020 but only 38 per cent are providing reskilling opportunities for their employees.
Workers are excited about the future of AI. In another study by Genpact, the majority of Australian workers said they would be comfortable working with robots in the next three years – more than their counterparts in the United States and the United Kingdom. The key to success is adaptation, for both leaders and workers. Stay open to working alongside and learning from computers, whatever your role.